Requisition Number: 103475 

Services Technician

Location: Onsite in Tomah, WI - 200 Sime Ave, Tomah, WI 54660  

Schedule: Monday through Friday 8:00am to 4:30pm

Pay: $25.00 to $28.00 an hour depending on experience 

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Develop, maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office, SAP, and manufacturing software tools. Works with plant personnel to solve technical issues and communicate and enforce IT standards.  Support the manufacturing engineers and management in defining information technology needs and appropriate software/hardware solutions for plant users.

As a Services Technician you will:

• Review, evaluate and implement requests from user departments.   
• Analyze systems problems, determine root-cause, and initiate corrective action. 
• Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing hardware devices. 
• Define end-user needs, and work with others to architect/design, implement, test, document, and maintain end-user system(s).  Develop clear and concise documentation for instruction manuals. 
• Identify end-user training needs and provide appropriate hardware/software solutions.   
• Support and maintain plant applications and infrastructure systems including desktops, servers, printers, and phone systems. 

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we’re looking for

• Bachelor’s degree in computer programming or related field or equivalent work experience.   
• Minimum four years of experience with either programming/systems analysis, systems software applications, PC repair, or providing support to users required.   
• Experience in Microsoft desktop OS (Windows 8,9,10, etc.), Microsoft O365, data communications, operations and personal computers required. 
• Ability to solve technical issues and escalate when appropriate. 

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Tomah || Wisconsin (US-WI) || United States (US) || IT Infrastructure & Support || None || Remote ||