Requisition Number: 103530 

Desktop Support Technician II

Location: This role is fully onsite in Des Moines, IA

Schedule: Monday through Friday, 8:00am to 4:30pm

Pay: $22.00 to $25.00 an hour plus full benefits 

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

This is an onsite full-time opportunity with a Fortune 500 company. As a Level 2 Desktop Support Technician, you will provide quality day-to-day Level II hands-on and remote end-user support with high customer satisfaction and technical expertise. You will troubleshoot complex end-user hardware, software, application, mobile device, and peripheral problems.

Essential Duties and Responsibilities 

• Provide expert-level technical support for end-user hardware, software, mobile devices, and peripherals.
• Respond to requests and issues, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software for optimal workstation performance.
• Execute the new hires and leavers process including deployment, equipment returns, and replacements
• Update the asset information in the ITSM or ITAM record and prepare devices for disposal
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Minimum 4-year experience in a similar role
• Excellent customer service skills and white glove service experience
• Experience in troubleshooting issues in M365 office applications and MS Teams
• Experience in a ticketing system, preferably ServiceDesk plus 

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Des Moines || Iowa (US-IA) || United States (US) || IT Infrastructure & Support || None || US - Des Moines, IA ||