Cloud Solution Spec - Infra
full-time•Pune, Hyderabad, Gurugram, Bengaluru
About this role
Requisition Number: 103382
Cloud Solution Specilaist Infra- Dynamics 365
Location: Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum. This is a hybrid opportunity.
Insight at a Glance
- 14,000+ engaged teammates globally with operations in 25 countries across the globe.
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces™ list
- #14 on Forbes World's Best Employers in IT – 2023
- #23 on Forbes Best Employers for Women in IT- 2023
- $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
The L4 Support Engineer will be responsible for handling complex incidents, performing root cause analysis, and implementing permanent fixes for Microsoft Dynamics 365 applications. This role requires deep technical expertise, strong problem-solving skills, and the ability to collaborate with cross-functional teams to ensure system stability and optimal performance.
Key Responsibilities:
- Incident Management:
- Take ownership of critical incidents escalated from L1–L3 teams.
- Perform in-depth troubleshooting and root cause analysis for Dynamics 365 issues.
- Implement permanent fixes and validate resolution to prevent recurrence.
- Technical Expertise:
- Analyze application logs, integrations, and workflows within Dynamics 365.
- Debug and resolve issues related to customizations, plugins, and APIs.
- Optimize system performance and ensure compliance with best practices.
- Collaboration & Communication:
- Work closely with development teams for code-level fixes.
- Coordinate with business stakeholders to understand impact and prioritize fixes.
- Document incident resolution steps and update knowledge base for future reference.
- Continuous Improvement:
- Identify patterns in recurring incidents and propose proactive measures.
- Participate in post-incident reviews and contribute to process enhancements.
Required Skills & Qualifications:
- Technical Skills:
- Strong expertise in Microsoft Dynamics 365 (CRM/ERP modules).
- Proficiency in Power Platform (Power Apps, Power Automate), Azure services, and SQL.
- Experience with C#, .NET, JavaScript, and Dynamics 365 SDK.
- Experience:
- 8+ years of experience in Dynamics 365 support and development.
- Proven track record in handling high-severity incidents and implementing fixes.
- Soft Skills:
- Excellent analytical and problem-solving abilities.
- Strong communication and stakeholder management skills.
- Certifications (Preferred):
- Microsoft Certified: Dynamics 365 Fundamentals / Developer Associate.
What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
- Freedom to work from another location, even an international destination—for up to 30 consecutive calendar days per year.
- Medical Insurance
- Health Benefits
- Professional Development: Learning Platform and Certificate Reimbursement
- Shift Allowance
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambitious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Today's talent leads to tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India
Other facts
Tech stack
Microsoft Dynamics 365,Power Platform,Azure Services,SQL,C#,.NET,JavaScript,Dynamics 365 SDK,Analytical Skills,Problem-Solving,Communication,Stakeholder Management
About Insight
Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight’s technical expertise spans cloud and edge-based transformation solutions, with global scale and optimization built on 33+ years of deep partnerships with the world’s leading and emerging technology providers.
Team size: 10,001+ employees
LinkedIn: Visit
Industry: IT Services and IT Consulting
Founding Year: 1988
What you'll do
- The L4 Support Engineer will manage complex incidents related to Microsoft Dynamics 365 applications, performing root cause analysis and implementing permanent fixes. This role requires collaboration with cross-functional teams to ensure system stability and optimal performance.
Ready to join Insight?
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Frequently Asked Questions
What does a Cloud Solution Spec - Infra do at Insight?
As a Cloud Solution Spec - Infra at Insight, you will: the L4 Support Engineer will manage complex incidents related to Microsoft Dynamics 365 applications, performing root cause analysis and implementing permanent fixes. This role requires collaboration with cross-functional teams to ensure system stability and optimal performance..
Why join Insight as a Cloud Solution Spec - Infra?
Insight is a leading IT Services and IT Consulting company.
Is the Cloud Solution Spec - Infra position at Insight remote?
The Cloud Solution Spec - Infra position at Insight is based in Pune, India and Hyderabad, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Cloud Solution Spec - Infra position at Insight?
You can apply for the Cloud Solution Spec - Infra position at Insight directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Insight on their website.