Insidesource DEI Statement 

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.”  We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The AR Collections Specialist is responsible for maintaining up-to-date collections by proactively following up on overdue invoices, resolving billing discrepancies, and ensuring timely customer payments. This role also supports the billing process by verifying invoice accuracy, coordinating with internal teams to address discrepancies, and ensuring timely issuance of invoices to customers. Additionally, the Collections Specialist plays a key role in maintaining a healthy cash flow by minimizing outstanding receivables, improving collection efficiency, and ensuring compliance with company policies. 

Essential Duties and Responsibilities: 

• Monitor and Track Accounts Receivable – Regularly review aging reports, identify overdue payments, and proactively follow up with customers to ensure timely collections. Escalate delinquent accounts as necessary to minimize financial risk.
• Communicate with Customers – Maintain professional and proactive communication with customers to remind them of outstanding invoices, negotiate payment plans when needed, and resolve disputes to ensure a smooth collection process.
• Investigate and Resolve Billing Issues – Collaborate with internal teams (billing, sales, and customer service) to address discrepancies, resolve invoicing errors, and ensure accurate financial records. Work closely with customers to clarify billing concerns and provide necessary documentation.
• Help with Automation of the Collections Process – Assist in implementing and improving automated collection tools and workflows to streamline follow-ups, reduce manual effort.
• Send Weekly Status Reports – Generate and provide detailed updates to management on collections progress, outstanding balances, and potential risks. Offer insights on trends, delinquent accounts, and process improvements to optimize accounts receivable performance.

Supervisory Responsibilities

None 

Skills, Knowledge, Experience Required

• Experience: 4+ years in collections, accounts receivable, or a finance-related role.
• Construction industry experience to better understand industry-specific billing cycles, payment structures, and financial processes. This experience will aid in effectively managing collections and resolving invoicing issues unique to construction projects.
• Technical Skills: Proficiency in ERP systems (NetSuite, SAP, or similar) and intermediate Excel skills (pivot tables, VLOOKUP, data analysis).
• Billing Knowledge: Understanding of invoice processing, billing procedures, and dispute resolution.
• Communication Skills: Strong verbal and written communication for customer interactions and internal collaboration.
• Problem-Solving: Ability to analyze and resolve billing discrepancies, payment issues, and collection disputes efficiently.
• Time Management: Ability to prioritize tasks and manage multiple accounts while meeting deadlines.
• Attention to Detail: High level of accuracy in reviewing aging reports, invoices, and payment records.
• Negotiation Skills: Experience negotiating payment terms and resolving disputes professionally.
• Process Improvement: Ability to identify inefficiencies in collections and billing processes and suggest improvements.
• Team Collaboration: Experience working with finance, sales, and customer service teams to resolve account issues.