Summary
Type
full-time
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About this role
Insidesource DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
The Account Executive demonstrates new business development skills including networking and account management. They manage accounts and project teams in support of all project and daily work activities from project discovery and scope development through task or project completion. With a highly consultative approach, they deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.
Essential Duties and Responsibilities:
Customer/Account Servicing
- Act as single point of contact for coordinating Insidesource activities, services, orders and personnel for each customer; is the conductor for the entire team.
- Responsible for the Insidesource account team performance, including operational decisions made by team members.
- Provide timely response to customer requests for products, services, and information.
- Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria.
- Serve as visible point of contact for the client / account by providing top notch account management and customer service, including personally delivering furniture samples, attending construction or weekly meetings, participating in punch walks, etc.
- Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.).
- Continually prospect the local market for new client and project opportunities.
- Develop local business relationships with third-party influencers (commercial real estate brokers, A&D firms, construction management and project management firms) to identify potential opportunities.
Sales, Project & Work Order Management
- Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with Insidesource team and present to customer in timely manner.
- Develop and execute service contracts and service level agreements.
- Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits.
- Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and Insidesource are satisfied throughout entire project life cycle.
- Oversee and direct Insidesource implementation of all customer projects, work orders, and service requests.
- Review and/or establish work plans, schedules, and logistics.
- Oversee work of all team members, including designers, project managers, account coordinators, and delivery and installation crews.
- Provide (and prepare, if required) project and work order status reports.
- Provide exceptional leadership and communication to customer and internal teams.
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Organizational and Operational Interfaces
- Work collaboratively with customer and 3rd party firms
- Manage internal and external team interfaces, including interface with subcontractors and manufacturers.
- Manage team and lead assignments to ensure workload activities are appropriately balanced and supported internally.
Other Duties and Responsibilities
- Required participation in Sales Meetings and Staff.
- Support Customer Engagements such as Events, Neocon, or other customer facing exhibits.
- Lead RFP work for opportunities with Market Engagement support.
- Travel may be required.
Insidesource Core Responsibilities
- Exemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused.
- Participate in All Company Meetings and Regional Town Halls.
- Embody diversity, equity, and inclusion in our Insider community and business practices.
Supervisory Responsibilities
None
Skills, Knowledge, Experience Required
- In-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management, and customer service.
- Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment.
- Process-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externally.
- Ability to create work plans for projects and manage and drive execution to completion.
- Understanding of construction project phases.
- Ability to read and understand architectural floor plans.
- Excellent and effective at oral and written communication.
- Strong critical thinking, organizational, and administrative skills.
- Adept at managing multiple projects simultaneously in a fast –paced work environment.
- Demonstrated commitment to professionalism, integrity and sound judgment in business transactions and to providing the highest level of customer satisfaction.
- Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments
- Ability to lead by good example both as a Team leader for assigned accounts as well as in all work as an Insider.
- Contract furniture industry experience strongly preferred including:
- Understanding of and/or experience working on RFPs
- Product knowledge
- Product specification
- Proficiency in Microsoft Outlook, HubSpot, Smartsheet, Excel, and Miro, or willingness to learn quickly.
- Must hold a valid driver's license and have a car.
Acknowledgement
This job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.
Other facts
About INSIDE SOURCE INC.
Insidesource is a global furniture dealership that creates workplaces where people and businesses thrive. With a passionate, collaborative team of experts across 10 locations, we partner with clients and design firms to transform spaces. Founded in 1991 and headquartered in San Francisco, we offer comprehensive services in consulting, planning, procurement, and delivery for workplaces around the world.
What you'll do
- The Account Executive is responsible for managing accounts and project teams, ensuring client satisfaction throughout the project life cycle. They act as the primary contact for clients, coordinating services and maintaining strong relationships.
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