The Role:

The Software Development Technical Manager role requires a blend of personnel and technical management skills.  Primary technical responsibilities include providing technical guidance for design, implementation, and unit test of new software features, estimating implementation schedules and resources, and interfacing with other departments to ensure features are implemented, delivered, and documented properly.  Primary personnel responsibilities include mentoring, developing our staff’s technical skills, and giving performance reviews. 

This specific role’s focus is to drive major software release adoption through continuous improvement of the core platform’s existing technical capabilities, and to provide technical support for existing customer upgrades  and new customer go lives. You will have a team of direct reports and will work with other developers and cross functional teams depending on the initiatives and development timelines.

To ensure continuous improvement across the technical platform, you will lead and collaborate with customer facing teams at iA (Customer Operations, Customer Experience, Software Implementation, and Program Management) to identify technical patterns, design improvements, and prioritize customer escalations requiring software resolution.  Engineering leadership and participation in Risk Management Board meetings is part of this role. You will oversee and manage the execution of follow on customer-identified resolutions to be addressed for each release, including all patch scheduling and release planning.  

To ensure successful customer upgrades and Go Live implementations and drive continuous software platform improvement, you will:

• Collaborate with the Software Implementation, Customer Experience, and QA teams to identify risks, manual interventions, and customer specific testing that should occur (both in house and in the customer’s test lab, if available) prior to deployment
• Coordinate resources with your SDM peers to assist in debugging and to provide hot fixes when necessary
• Ensure that issues found and resolved in the short term are properly supported long term through best coding practices and architectural designs
• Lead postmortem analysis and coordinate software changes to drive continuous improvement
• Provide on-call support and participate in a rotational PagerDuty schedule to ensure timely response to critical incidents and system outages outside of regular business hours.

What you’ll do:

• Manages priority, schedule, and technical development for a software development team of 5-10 people
• Works with product managers and technical product managers to understand and influence product direction, roadmap and high-level requirements for new projects
• Provides technical direction to the development team and ensures detailed designs and implemented code meet the high-level project requirements and quality standards
• Provides frequent feedback to other departments on design and implementation progress and adjusts development efforts as needed
• Works closely with Customer Operations, Customer Experience, Software Implementation, and Program Management groups to synchronize activities
• Mentors the development team and works to provide growth paths for individual team members
• Creates and collects metric data that will help monitor stability and effectiveness of the software team  
• Helps to minimize cost, increase quality, and increase output of software development through process, staffing, and technology changes
• Supports and maintains a fundamental understanding of other organizations in capacities that may extend outside of the area of software development and provides support as required
• Performs employee reviews
• Provides weekly project status updates
• Participates in weekly change control board meetings

• Collaborate with the Software Implementation Team to deliver after-hours support for customer upgrades, typically scheduled during nights and weekends to minimize impact on customer production operations. 

  Who you are:

• Bachelor’s degree with a focus in Software Engineering or related field.
• Knowledge of the Healthcare IT industry with particular focus in Pharmacy
• 3+ years of experience in the Software Engineering field or in a related area. 
• 5+ years of software architecture development experience.
• 5+ years of experience using event focused programming in user interface and database development.
• 5+ years’ experience using relational databases and SQL/Microsoft SQL Server/Linux
• Experience with Visual Basic 6 and Visual Basic .NET
• Experience with Microsoft Team Foundation Server and Azure DevOps
• 5 years of experience managing small to medium-sized software development teams
• 5 years of experience with the Microsoft Operating System and Microsoft Office (Work, PowerPoint, and Excel).
• Familiar with waterfall and agile concepts, practices, and procedures within the software development field
• Demonstrates an understanding of software product lifecycles
• Ability to travel up to 25%

  It would be great if you also have:

• A certain degree of creativity and latitude.
• Excellent written and communication skills.
• Reliance on experience and judgment to plan and accomplish goals. 
• Drive and motivation to learn new technology and practices quickly.
• Ability to adapt quickly to changing requirements and short schedules.
• Demonstrated troubleshooting abilities with ability to prioritize.
• Demonstrated ownership for assigned tasks.
• Self-directed and can identify potential problem areas proactively.
• Fast paced, motivational, ambitious, confident, open minded, and upbeat.
• Works well with a variety of people.

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas. 

Compensation:

The estimated base annual salary range for this position is $108,996.53 to $167,128.01, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

What are the perks?

• Generous time off policy that allows you to put your family first
• Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
• Competitive benefits, salary, and talent development opportunities
• Commitment to professional development and working for a company where your voice is heard

More about iA:

iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.

Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products:

• Software 
• Modular Hardware 
• Sophisticated Counting and Collation Devices

Our Core Values:

• Solutions Driven
• Customer Centric
• Championing Diversity
• Empowering Ownership
• Trust Daringly

To learn more about iA’s product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! 

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.