IH
Guest Services Agent
full-time•Fort Walton Beach
About this role
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Holiday Inn Resort FWBPay Type:
HourlyPay starting at (based on experience):
14.00 USDSummary
Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent is responsible for accommodating all guests and their various needs.
Join Our Team as a Guest Service Agent! Be the Heart of Our Hotel:
Are you a natural at making people feel welcome? Do you love meeting new faces and helping guests create memorable experiences? If so, you'll be right at home on our Front Desk Team! As a Guest Service Agent, you’ll be the first impression our guests have of our hotel, ensuring they feel comfortable, cared for, and excited to stay with us.
Why Join Us? Here’s What We Offer:
Discounted Stays: Take advantage of exclusive Team Member rates for you and your family. Whether it’s a quick getaway or a holiday, we've got you covered.
Performance Bonuses: Your hard work deserves recognition. We offer monthly bonuses based on performance to show our appreciation.
Work for a Winner: Be part of a TripAdvisor’s Travel Choice Award-winning hotel and the recipient of the 2025 Traveler Review Award from Booking.com! You’ll be part of a team recognized for creating unforgettable guest experiences.
What You’ll Do: As a Guest Service Agent, you’ll wear many hats greeting guests, managing check-ins/check-outs, and handling special requests (think arranging a taxi, organizing surprise birthday gifts, or recommending the best local attractions). You’ll ensure smooth operations by following our 5/10 rule to keep guests smiling and jump into action to solve any issues that may arise.
Key Responsibilities:
Greet every guest with a warm smile and make their arrival memorable, following the 5/10 rule.
Check guests in and out efficiently, assign rooms, process payments, and assist with reservations or cancellations.
Add a touch of magic by arranging special services, such as calling a cab, offering directions, or setting up a surprise for a guest’s celebration.
Handle guest concerns with patience and a positive, solution-oriented approach.
Always look professional maintain your uniform, appearance, and nametag.
Stay organized and ensure accurate documentation, including guest accounts, payments, and personal details.
Be a team player step in where needed to ensure a smooth guest experience.
Keep your workspace tidy and report any safety concerns promptly.
Bring your fun, friendly attitude to every interaction, with both guests and teammates!
What We’re Looking For:
High school diploma (or equivalent).
At least 1 year of customer service experience; hospitality experience is a plus.
The ability to multitask and thrive in a fast-paced environment.
Strong English communication skills, both with guests and teammates.
Computer-savvy, with the ability to quickly learn reservation and POS systems.
A team player who can also work independently with minimal supervision.
Physical Demands and Scheduling: This role will keep you on your feet and interacting with guests. Be prepared for a flexible schedule, including weekends and holidays, with some lifting and long periods of standing.
If you’re ready to bring positivity to our team and create amazing experiences for our guests, we’d love to have you! Apply now and be a part of something special.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
What you'll do
- As a Guest Service Agent, you will greet guests, manage check-ins/check-outs, and handle special requests to ensure a memorable experience. You will also address guest concerns and maintain accurate documentation.
About Innisfree Hotels
Innisfree strives to foster a workplace that promotes a culture of responsibility and service to humanity. We work to create opportunities for our employees and associates to participate in the creation of a more civil society, placing great value on creativity, collaboration and new ideas. At Innisfree, we’re passionate about consistently delivering long-term financial benefits to owners, while fostering a vibrant and caring work environment for our people.
Our drive to be a model corporate citizen inspires us to outperform our competitors by engaging in innovative problem-solving that improves the way we serve our customers, treat our employees and conduct our day-to-day business. Our culture resonates from our corporate office to every property, resulting in great experiences for every guest.
Ready to join Innisfree Hotels?
Take the next step in your career journey
Frequently Asked Questions
What does a Guest Services Agent do at Innisfree Hotels?
As a Guest Services Agent at Innisfree Hotels, you will: as a Guest Service Agent, you will greet guests, manage check-ins/check-outs, and handle special requests to ensure a memorable experience. You will also address guest concerns and maintain accurate documentation..
Is the Guest Services Agent position at Innisfree Hotels remote?
The Guest Services Agent position at Innisfree Hotels is based in Fort Walton Beach, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Guest Services Agent position at Innisfree Hotels?
You can apply for the Guest Services Agent position at Innisfree Hotelsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.