About this role
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
INNIO is hiring a Work Preparator in the DFW/Abilene area to support service operations for Jenbacher engines. This role ensures all necessary parts, tools, and third-party services are in place for field service events, while coordinating logistics, documentation, and compliance. The ideal candidate has strong technical knowledge, experience with Oracle ERP, and excellent customer service skills to help deliver efficient and high-quality service.
Role & Responsibilities:
- Act as the assistant and representative to the Field Service Staff Manager.
- Identify and order required parts, tools, and third-party services using technical knowledge of service activities.
- Identify and order required parts, tools, and third-party services using technical knowledge of service activities.
- Manage materials and external resources with cost-efficiency in mind.
- Monitor scheduled and unscheduled service resources to optimize utilization.
- Document all service events and tasks in Oracle ERP.
- Update unit BOMs promptly after service execution.
- Upload service-related data (e.g., POs, budgets, reports) into relevant systems.
- Ensure adherence to quality standards and EHS guidelines for internal and external resources.
- Ensure Field Service Technicians follow all processes and business standards.
- Handle customer interactions professionally and proactively.
- Track and document unplanned work during service events.
- Request quotes for transactional services.
- Contribute to service team KPIs and recommend operational improvements.
- Perform additional duties as needed to support business continuity and customer satisfaction.
Qualification Requirements:
- High school diploma or equivalent, combined with relevant technical/business experience.
- 3-5 years of experience working on Jenbacher engines.
- Strong understanding of service operations across all product variants, including parts and equipment planning.
- Technical knowledge of reciprocating engines (preferred).
- Proficiency in Oracle ERP, Microsoft Office, and technical databases.
- Analytical mindset with troubleshooting capabilities.
- Proven customer service abilities and responsiveness to customer needs.
- Effective communication skills at the operational level, both internally and externally.
- Knowledge of customer requirements and service expectations.
- Willingness to travel up to 10% for site and vendor visits.
- Must be comfortable working independently in a remote environment.
- Must reside in the DFW/Abilene area.
Other facts
About INNIO
INNIO Group is a leading energy solution and service provider that empowers industries and communities to make sustainable energy work today. With its Jenbacher and Waukesha product brands and its AI-powered myplant digital platform, INNIO Group offers innovative solutions for the power generation and compression segments that help industries and communities generate and manage energy sustainably while navigating the fast-changing landscape of traditional and green energy sources. INNIO Group is individual in scope, but global in scale. With its flexible, scalable, and resilient energy solutions and services, INNIO Group enables its customers to manage the energy transition along the energy value chain wherever they are in their transition journey.
INNIO Group is headquartered in Jenbach (Austria), with other primary operations in Waukesha (Wisconsin, U.S.) and Welland (Ontario, Canada). Through a service network in more than 100 countries, a team of more than 4,000 experts provides life-cycle support to the more than 57,000 engines that INNIO Group has delivered globally.
INNIO Group's ESG strategy has been recognized and awarded by esteemed rating agencies such as Sustainalytics and EcoVadis. Additionally, the company’s near-term climate targets until 2030 have been validated by the Science Based Targets initiative (SBTi).
For more information, visit INNIO Group’s website at innio.com
Interested in working for us? Find out more here: careers.innio.com/en
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If you have any concerns, please contact us via [email protected]
What you'll do
- The Work Preparator will support service operations for Jenbacher engines by ensuring all necessary parts, tools, and services are in place for field service events. This includes managing logistics, documentation, and compliance while optimizing resource utilization.
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