About this role
- An innovative and international working environment
- Health We Care Program - including company sport activities
- Moving cost support for new employees in accordance with policy
- Good connections to public transport - station in direct proximity
- Transportation cost support in accordance with policy
- One of the best canteens in the area with healthy and various meals
- Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities
Your Responsibilities:
- Ownership of data-driven forecast process (DDF) for service order intake & revenue planning
- Initiating and navigation through the annual and quarterly -forecast planning cycles for service order intake and revenue
- Tight communication with customer-facing teams throughout each planning cycle; provide support through clear process instructions, be available for Q&As, coordinate troubleshooting in case of technical challenges and ensure process completion within given time window
- Hold and coordinate trainings sessions and provide training documents for the service sales team in alignment with other process/product owner (Finance, Service, Sales, Digital)
- Analyses of data input in terms of plausibility and accuracy, challenge and highlight outliers
- Close cooperation with process owners from Finance and Sales, Service Leadership team and product owner from Digital team
- Ensure integration of regional feedback into source database to achieve continuous increase of data quality
- Develop and sustain impactful KPIs that drive excellence in service delivery, efficiency, quality, and customer experience
- Provide clear, actionable analysis to empower data-driven decisions across the organization
- Educate stakeholders on the significance of metrics, ensuring they understand their purpose and practical application
- Create and manage intuitive dashboards that support KPI governance, with transparent definitions, ownership, and high data quality
- Lead regular performance reviews (weekly, monthly, quarterly) focused on insights and continuous improvement
- Strengthen team capabilities by training leaders and staff to interpret data, uncover root causes, and implement effective solutions
- Foster accountability by monitoring commitments, tracking outcomes, and measuring progress on improvement initiatives
- Collaborate with leaders to transform performance discussions from reporting results to driving ongoing enhancement
- Proactively spot trends, risks, and opportunities, and recommend targeted actions to optimize results
Your Profile:
- Bachelor’s Degree in Economic / or equivalent (Master appreciated) education
- 3+ years experience in operational performance, business analysis, or performance management roles, preferably in services or customer-facing environments
- Strong understanding and interest in digital processes
- Strong problem solving-skills with the ability to break challenges into component parts, determine root causes of anomalies and derive pragmatic solutions
- Hands-on experience designing user-friendly dashboards and performance reporting (Tableau), aligned with governance and data standards
- Translate data into actionable insights and drive improvement
- Strong stakeholder management and influence skills
- Excellent English skills (German skills are prefered)
At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.
Other facts
About INNIO
INNIO Group is a leading energy solution and service provider that empowers industries and communities to make sustainable energy work today. With its Jenbacher and Waukesha product brands and its AI-powered myplant digital platform, INNIO Group offers innovative solutions for the power generation and compression segments that help industries and communities generate and manage energy sustainably while navigating the fast-changing landscape of traditional and green energy sources. INNIO Group is individual in scope, but global in scale. With its flexible, scalable, and resilient energy solutions and services, INNIO Group enables its customers to manage the energy transition along the energy value chain wherever they are in their transition journey.
INNIO Group is headquartered in Jenbach (Austria), with other primary operations in Waukesha (Wisconsin, U.S.) and Welland (Ontario, Canada). Through a service network in more than 100 countries, a team of more than 4,000 experts provides life-cycle support to the more than 57,000 engines that INNIO Group has delivered globally.
INNIO Group's ESG strategy has been recognized and awarded by esteemed rating agencies such as Sustainalytics and EcoVadis. Additionally, the company’s near-term climate targets until 2030 have been validated by the Science Based Targets initiative (SBTi).
For more information, visit INNIO Group’s website at innio.com
Interested in working for us? Find out more here: careers.innio.com/en
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Privacy Policy: https://www.innio.com/en/privacy
If you have any concerns, please contact us via [email protected]
What you'll do
- The Business Analyst Expert will drive data-driven forecasting and business analysis to empower teams in making informed decisions and optimizing processes. This role involves close collaboration with various teams to ensure meaningful metrics and actionable insights.
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