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Senior Business Solutions Analyst
full-time•Yardley
About this role
Inizio Engage is seeking an experienced Senior Business Solutions Analyst to support the design, optimization, and delivery of technology solutions that enable best-in-class patient access and HUB services.
In this role, you will partner with business teams, product/Project management, digital project leadership, development, validation, and operations to translate patient journey workflows into efficient, compliant, and scalable systems. You will play a critical part in improving time-to-therapy, enhancing case management workflows, and ensuring a seamless experience for patients, providers, and internal teams.
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)
What will you be doing?
- Translate business needs and patient access workflows into clear user stories and acceptance criteria.
- Gather and document requirements for key HUB activities such as enrollment, benefits verification, prior authorization, appeals, case management, financial assistance, and specialty pharmacy coordination.
- Create workflow diagrams, process maps, and data flow documentation to guide system design.
- Serve as a liaison between Business Stakeholders, Digital PMO, Product Management, Development, and Validation teams.
- Work extensively in Azure DevOps for backlog management, sprint planning, and requirement traceability.
- Provide functional expertise in Salesforce, especially Salesforce Health Cloud, to support patient services workflows.
- Contribute to integration planning with HUB ecosystem partners (eBV/ePA vendors, specialty pharmacies, copay vendors, EHR/EMR systems).
- Ensure all processes and documentation align with HIPAA, GDPR, PHIPA, and related privacy/security requirements.
- Collaborate with Validation to support UAT, system documentation, and regulatory compliance.
- Assist in defining KPIs such as PA turnaround time, time-to-therapy, and case progression metrics.
- Partner with reporting teams to ensure data alignment and operational visibility.
What do you need for this position?
- 5+ years Business Analyst experience, including 3+ years in HUB services, patient access, or pharmaceutical support programs.
- Experience working with Salesforce (preferably Health Cloud) and Microsoft Azure DevOps.
- Strong understanding of Agile methodologies.
- Ability to document business processes, workflows, data mappings, and requirements.
- Excellent analytical, communication, and problem-solving skills.
- Understanding of patient privacy regulations (HIPAA, GDPR, PHIPA).
Preferred
- Experience with reporting / analytics tools (e.g., Tableau, Power BI).
- CRM integration experience within patient services environments.
- Familiarity with validated system environments (21 CFR Part 11) or GxP documentation.
- Call center or CSO operational knowledge.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
What you'll do
- The Senior Business Solutions Analyst will translate business needs and patient access workflows into user stories and acceptance criteria while gathering and documenting requirements for key HUB activities. They will also create workflow diagrams and serve as a liaison between various teams to ensure efficient system design.
About Inizio Engage
Inizio Engage (previously Ashfield Engage) is a global strategic, commercial and creative engagement partner that specializes in healthcare. Combining our unique mix of consultation, creation and activation expertise with the latest technology, we design and deliver tailored solutions that inspire lasting change.
Breakthroughs in science. New technologies. Economic uncertainty. Global events. Regulatory changes. It’s tough to keep up. And for our clients, the pace of change is only increasing.
But, for those who can adapt fast enough, this unprecedented change represents an unparalleled opportunity.
That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.
Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – delivering personalized engagement that drives real-world healthcare impact.
Ready to join Inizio Engage?
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Frequently Asked Questions
What does a Senior Business Solutions Analyst do at Inizio Engage?
As a Senior Business Solutions Analyst at Inizio Engage, you will: the Senior Business Solutions Analyst will translate business needs and patient access workflows into user stories and acceptance criteria while gathering and documenting requirements for key HUB activities. They will also create workflow diagrams and serve as a liaison between various teams to ensure efficient system design..
Is the Senior Business Solutions Analyst position at Inizio Engage remote?
The Senior Business Solutions Analyst position at Inizio Engage is based in Yardley, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Business Solutions Analyst position at Inizio Engage?
You can apply for the Senior Business Solutions Analyst position at Inizio Engagedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.