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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

What does it mean to be a Technical Solutions Specialist II?

In this position, you'll create reports and presentations with help from others to support business reviews and partner engagement activities. You'll assist Level I associates with technical questions and quality engagement with partners, providing guidance and support to help develop their technical capabilities. 

The TSS II makes meaningful impact with initiatives driven by leaders and senior level associates, taking advantage of opportunities to support fellow associates in a positive fashion that enables growth and development. A key aspect of this role is the ability to lead technology/vendor programs, driving results through enablement activities supporting ROI and business reviews with appropriate partners.

You'll work closely with your direct leader to assist in achieving department metrics and goals while serving as a trainer for technologies in which you are an expert.

What experience, knowledge & skills does a Technical Solutions Spec II need?

KNOWLEDGE AND SKILLS:

• Ability to create reports and presentations with help from others.  

• Assist Level I Associate with technical questions and quality engagement with partners.  

• Make impact with initiatives driven by leaders and senior level associates.  

• Take advantage of opportunities to support fellow associates in a positive fashion that enables growth and development.  

• Ability to lead technology/vendor programs driving results through enablement activities supporting ROI and business reviews with appropriate partners.  

• Ability to work with direct leader to assist in achieving department metrics and goals. Trainer for technologies they are experts in.

REQUIREMENTS:

• Two-year college degree or equivalent experience and minimum 3-years’ experience in functional area OR High School Diploma or equivalent and 5-years’ functional experience, preferably at a senior level.

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.