About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Let’s shape tomorrow—together.
At Ingram Micro, we help businesses maximize the promise of technology so they can operate faster, smarter, and more sustainably. As a global leader supporting partners in every corner of the world, we combine innovation with deep expertise to power progress for millions. With us, you’ll be part of a team shaping the future of how the world buys, sells, and uses technology.
About the Role
As a Customer Support Representative, you will be accountable for ensuring an outstanding partner experience. You’ll help resellers resolve technical inquiries, troubleshoot cloud‑related issues, and guide them toward solutions that help their customers thrive. Your ability to understand their goals and solve problems with precision will play a key part in their long‑term success.
What You’ll Do
Manage inbound technical service requests via phone, email, and live chat.
Log all issues, steps, and updates accurately within internal systems.
Diagnose root causes—whether software defects, misconfigurations, content issues, or user‑related problems.
Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on Microsoft 365 and Microsoft Azure.
Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.
Understand partner business objectives and apply technical expertise to drive successful outcomes.
Contribute to improving service desk processes, documentation, and workflows.
Champion exceptional customer experiences in every interaction.
What You Bring
Excellent verbal and written communication skills in English.
Strong analytical and problem‑solving abilities.
Knowledge of Microsoft 365 and/or Microsoft Azure (an advantage).
Experience with Zendesk (an advantage).
Proven ability to troubleshoot and debug SaaS cloud solutions.
Ability to prioritize effectively and manage expectations in a fast‑paced environment.
Comfort working through ambiguity and adapting quickly to change.
Passion for delivering outstanding service and driving customer success.
Why Ingram Micro
At Ingram Micro, you’ll join a team that invests in your growth—through global learning opportunities, meaningful career development, and exposure to cutting‑edge cloud technologies. You’ll be part of an inclusive, diverse community that celebrates your ideas and empowers you to shape what’s next. Here, your talent, curiosity, and ambition find the environment they need to thrive—for today and for tomorrow.
Other facts
About Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
What you'll do
- As a Customer Support Representative, you will manage inbound technical service requests and ensure an outstanding partner experience. You will diagnose root causes of issues and collaborate with internal teams and external vendors to resolve them.
Ready to join Ingram Micro?
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