About this role
Job Title
After-sales Technician
Location
France
About Us
Want to join a growing international and industrial context ?
At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.
For more information, please visit: www.ingersollrand.com
Job Summary
As a customer service technician, you provide technical assistance for our products on client sites and/or within our workshop. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customer sites. You also ensure customer satisfaction across all our services.
Responsibilities
Technical expertise
• Technical assistance remotely (email / phone / ...) and on site (IDF and France as part of 2 or 3-day trips)
• Management of customer complaints, spare parts offers
• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary
EHS
• Reporting the near-accidents
• Respect the wearing of PPE
Continuous improvement
• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators
Basic Qualifications
- Technical training with skills in mechanics, hydraulics, electrical and automation
- Minimum 3 years' experience in a similar position in an industrial environment or in mechanical maintenance
- Mastery of computer tools (office pack)
- Proficiency in french
Travel & Work Arrangements/Requirements
- Occasional trips
Key Competencies
• Rigor and analytical ability
• Ability to work independently, organized, rigorous, customers and results-oriented
• Self-taught
• Team spirit
What we Offer
Fixe package
Gain share program
Other facts
About Ingersoll Rand Careers
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and industrial solutions. Supported by over 80+ respected brands, our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
What you'll do
- Provide technical assistance for products at client sites and in the workshop. Ensure installation, commissioning, maintenance, and customer satisfaction across all services.
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