WB Transformation – Process Expert (IV)

Location: Amsterdam | 36 hours per week | Hybrid working

Are you passionate about shaping the future of banking? At ING Wholesale Banking’s

Transformation Office, we help WB transform with confidence - across domains, regions, and ambitions. Our mission is to turn strategy into outcomes that are scalable, impactful, and deeply human‑centric. As part of the Transformation Management team, you’ll help orchestrate the change agenda that powers WB’s growth strategy: delivering a distinctive banking experience and building long‑term partnerships with our clients. We align the delivery organization on shared objectives, steer the long‑term WB transformation roadmap, and continuously improve the end‑to‑end delivery engine. We also provide consultancy, process expertise, portfolio steering, and change execution - ensuring that change is not just planned, but realized.

You’ll join a community of ~200 specialists within the WB Transformation Office, working across digitalization, change, regulation, customer data, and capital deployment to deliver consistent transformation across all WB business lines. If you’re passionate about shaping the future of banking and turning strategy into measurable impact, this is where you’ll make it happen.

The team

You’ll be part of the Process Expertise Services Team, the engine behind ING Wholesale Banking’s seamless, digital, and compliant processes. We enable globally aligned, easy-to-use processes that elevate both client and employee experiences. Our culture is collaborative, innovative, and focused on continuous improvement. Together, we transform ambition into action.

About the role

As a Process Expert, you contribute to the design, improvement and documentation of end to end processes and journeys across Wholesale Banking. You work closely with senior process experts, transformation leads and business stakeholders to support high impact initiatives in the areas of digitalisation, regulatory compliance, customer experience and operational efficiency.

You are an inspiring, approachable and hands on process expert with a strong analytical mindset and a natural drive to improve how things work. You combine structure and creativity and are comfortable working in complex, multi stakeholder environments.

What you’ll do and work upon

• Document and analyze (complex) “as‑is” and “to‑be” processes and customer journeys

• Translate and help implement (new) regulatory and non‑financial risk requirements into process designs, controls and ways of working

• Support the design, implementation and maintenance of WB process and journey frameworks, architecture and documentation standards

• Contribute to complex business process improvement initiatives, including: 1) applying improvement methodologies and approaches, 2) preparing and co‑facilitating workshops, 3) maintaining business process and enterprise‑wide requirements

• Develop stand‑alone analyses and business cases using process excellence, process mining or process intelligence practices

• Review, challenge and support digital and regulatory change initiatives that aim to improve new or existing processes and journeys

• Identify and help quantify opportunities for improvement in digitalisation, compliance, efficiency and effectiveness

• Collect and analyze tactical and operational information through interviews and desk research to support diagnosis of underlying client or process issues

• Perform problem root cause and resolution analyses and translate findings into concrete improvement proposals

• Apply knowledge of laws, regulations and policies within your area of expertise and stay aware of relevant developments

• Collaborate effectively with stakeholders across WB and with colleagues in other teams to create maximum value for our customers

How to succeed

You bring energy, structure and curiosity to everything you do. You are comfortable taking responsibility within assignments and are eager to grow further towards broader ownership and impact.

We’re looking for you if you:

• Have strong process skills combined with a developing strategic mindset

• Bring 3–5 years of relevant experience, for example in: 1) process or customer journey management, 2) change execution, 3) consultancy or transformation roles

• Have a solid understanding of ING’s strategy and WB’s clients, products and processes

• Experience with multiple products (Lending, TS, FM, CM&A), channels or data is a strong plus

• Show a strong customer focus and interest in improving client and employee experience

• Enjoy challenging the status quo and proposing pragmatic, creative solutions

• Demonstrate organizational sensitivity and an understanding of how ING operates

• Are able to create engagement and buy‑in with a wide range of stakeholders

• Are naturally collaborative, listen actively and invest in others, while knowing when to push for progress

• Have strong analytical, quantitative and problem‑solving capabilities

• Have affinity with and experience in an Agile way of working

• Communicate clearly and confidently in English, both verbally and in writing

• Hold a Bachelor’s or Master’s degree, supported by relevant certifications such as: 1) Business Process Modeling or BPM, 2) Process Excellence / Process Mining / Process Intelligence, 3) Lean Six Sigma (Green or Black Belt), 4) Agile, Customer Journey Management or Consultancy practices

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

• The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.