At ING, we’re on a multi‑year journey to fundamentally transform how home loans are originated — making the process faster, simpler and more broker‑centric, while building scalable digital foundations for the future.

This role sits at the heart of that transformation. As Senior Product Manager, Mortgage Digitisation (internally known as Senior Customer Journey Expert Mortgage Origination), you’ll play a pivotal strategic and delivery role, driving end‑to‑end digitisation of the origination journey from lead through to settlement. With a primary focus on broker‑led acquisition (and a growing direct channel), you’ll shape direction, translate strategy into epics, and work hands‑on with our origination platforms to deliver real outcomes.

You’ll be the face of the business for origination delivery — working across squads and alongside Product Owners, Business Analysts and Technology to land complex initiatives that improve Time to Yes, reduce risk and cost, and materially lift broker and customer experience.

While this role does not lead people, this is a high‑impact, highly visible role for someone who thrives at the intersection of strategy, platforms and execution.

What you’ll do
 

• Drive the mortgage origination digitisation strategy end‑to‑end, shaping the capability roadmap and prioritising high‑impact epics across systems, process and experience.
• Lead delivery of strategic origination initiatives, acting as the face of the business across squads, governance forums and senior stakeholders.
• Own broker‑led origination outcomes, with a secondary focus on direct, improving Time to Yes, straight‑through processing and broker satisfaction.
• Work hands‑on with the origination system, guiding platform enhancements, integrations and automation across the lead‑to‑settlement journey.
• Translate strategy into shipped outcomes, partnering closely with Product Owner, Business Analysts and Technology to deliver complex, cross‑functional epics.
• Champion customer and broker experience, identifying moments of truth and delivering improvements that reduce friction and drive growth.

What we’re looking for

• Proven experience in mortgage origination digitisation, including delivery of end‑to‑end digital lending journeys and platform transformation.
• Excellent understanding of broker channels, with the ability to design and deliver solutions that materially improve broker experience and conversion.
• A strategic, commercially minded leader, comfortable shaping direction while remaining deeply involved in execution.
• Demonstrated ability to lead epics and complex initiatives, influencing senior stakeholders and aligning multiple delivery teams.
• Hands‑on experience with origination platforms and systems, including workflow, decisioning, and third‑party integrations.
• Collaborative delivery mindset, able to work effectively alongside PO, BA, Technology, Operations and Risk to get outcomes live.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact: Skye Griffiths on [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close 4 February 2026