We’re on the hunt for a Senior Business Analyst to join our Mortgages team and play a key role in driving ING’s Originations transformation. Are you ready to make an impact?

In this pivotal role, you’ll help define and shape the requirements and solutions that will transform the way we deliver mortgage originations across the business. This is an exciting opportunity to contribute to a large‑scale transformation program, ensuring that business requirements are fit for purpose, aligned to our strategic vision, and articulated in a way that resonates with both business and technical audiences.

Your day‑to‑day will see you leading workshops with stakeholders across the business, technology teams and external vendors to capture, analyse and document complex information. You’ll bring clarity to ambiguity—consolidating large amounts of data into clear, succinct artefacts such as customer journeys, process maps and user stories. These deliverables will guide our delivery squads as they build the APIs, micro‑services and systems that power the future of our mortgage experience.

As part of an agile environment, you may also support system integration testing (SIT), user acceptance testing (UAT), and participate in ceremonies alongside Product Owners and delivery squads. If you thrive in transformation, enjoy solving complexity, and excel at connecting people, processes and technology, this role offers the opportunity to make a meaningful impact at scale.

This is a permanent role based in Sydney.

What you’ll do

• Lead business analysis activities by collaborating with business teams and Solution Architects to define future‑state processes and ensure requirements align with business objectives and architectural constraints.
• Capture, analyse and document requirements through workshops with Product Owners, Customer Journey Experts, Service Designers, vendors and technology teams, producing artefacts such as customer journeys, process maps and user stories.
• Translate complex information into clear, traceable and development‑ready requirements, ensuring they meet risk, regulatory and strategic design principles.
• Review and validate proposed technical solutions to ensure alignment with business needs, while identifying feasible alternatives when constraints arise.
• Provide ongoing business support across project and BAU teams, assisting with system/process queries and contributing to SIT and UAT activities, including defect analysis and workarounds.
• Work effectively within Agile teams, participating in agile ceremonies and ensuring requirements are well‑defined, prioritised and understood across delivery squads.

What we’re looking for

• Experience working in Agile or hybrid Agile/Waterfall environments, including participation in key agile ceremonies and creation of project artefacts.
• Strong knowledge of end‑to‑end lending and mortgage processes, particularly within originations and/or servicing is highly regarded.
• Ability to translate complex business objectives into clear, principles‑aligned requirements, supported by well‑defined process flows, customer journeys and user stories.
• Skilled in analysing and documenting current and future‑state processes and collaborating with technical teams to shape and validate system and solution designs.
• Proven capability to manage, prioritise and maintain requirements, while building strong relationships with stakeholders across product, design, delivery, architecture and technology.
• Excellent communication, problem‑solving and risk‑identification skills, with the confidence to work independently and contribute effectively within cross‑functional teams.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us 
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?  

 
Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] 

Applications will close Wednesday, the 11th of February.

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