Product Lead – Quality Engineering

Tribe SRE and Engineering Excellence is a tribe within Engineering and Reliability enabling ING to enhance reliability, quality and efficiency in the Software Development Life Cycle through practices and tools, which are embedded in the One Engineering System. SRE and Engineering Excellence drives a culture of engineering excellence - grow craftsmanship, be a magnet to attract and retain engineering talent and enable engineers to solve business problems.

The team

Test, Change and Observability(TCO) Engineering area combines three distinct capabilities described independently. This creates a basis to further establish and embed the implementation and practices. The three capabilities are:

Test Engineering

Test Engineering provides comprehensive testing practices and tools to ensure high-quality software, reducing the risk of defects and failures. Early detection and resolution of issues reduce the cost of fixing bugs and maintaining the software.

Change and Release Engineering

In Change and Release Engineering, the focus is on streamlining and automating processes for bringing our software to production with the highest quality and minimal risk. This also includes the development of a change and release practice.

Observability Engineering

In Observability Engineering, observability is ensured through standardising engineering practices and tool integration creating transparent observable systems based on their internal state. This transparency enables teams to respond promptly to prevent incidents and minimize MTTR if an incident occurs. Observability Engineering ensures systems operate smoothly and efficiently, minimizing downtime and performance issues through proactive monitoring, anomaly detection, and capacity management. Additionally, it ensures effective capacity planning building on capacity management and forecasting practices and provides valuable insights that inform strategic decisions and optimize operations with comprehensive metrics, logs and traces

Roles and responsibilities

·  Drives the strategic direction and roadmap for Quality Engineering capabilities, ensuring alignment with ING’s engineering vision and business objectives. 

·  Defines quality standards, testing strategies, and end‑to‑end QE processes across teams to ensure reliable, high‑quality software delivery. 

·  Leads and mentors Quality Engineering teams, fostering strong technical capability, collaboration, and continuous improvement. 

·  Implements automation‑focused quality practices, integrating quality controls within CI/CD pipelines to increase speed while safeguarding quality. 

Responsibilities:​

·  Oversees defect management practices, ensuring issues are identified, tracked, and resolved effectively across product and engineering teams. 

·  Partners with cross‑functional stakeholders (developers, architects, product owners) to embed quality early in the development lifecycle (“shift‑left”). 

·  Ensures organizational alignment by shaping the QE function’s structure, reporting lines, and talent development within ING’s product organization. 

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• A degree in computer science or a comparable education on an academic level
• 10+ Years in software engineering / IT operations and/or Product Management and experience in leading and coaching a team of 5+ engineers as Engineering manager or a lead
• Knowledgeable about technology in all levels in the technology stack (related to Quality Engineering) with expert knowledge on Test, change and observability engineering
• Hands-on experience on one or more levels (e.g., Contract Testing, Functional testing, Performance testing, Test strategy etc.)
• Excellent team player in an international team, quality focused, service oriented, eager to learn
• You are able to discuss with your stakeholders and product owner about features and stories and can translate these into software with real business value
• Strong analytical skills.
• You are able to lead and inspire a group of senior engineers on subject matter.
• Excellent oral and written English skills

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands  

• The benefits of working with us at ING include:
• A base salary in scale 13
• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.