About this role
As a Customer Journey Expert it is about making every day processes as smooth and easy as possible both for our customers and employees.
You will work in an Agile environment which is driven by autonomy and alignment.
This way of working you will benefit from:
• empowerment and accountability on your delivery
• added value to our customers as you will deliver faster and in a more effective way
• transparency & dynamic setting for you to deliver within your squad
• a lot of development opportunities, knowledge sharing with other experts
Your work environment
Real Estate Finance NL (REF NL) services their real estate investment customers directly through regional offices in South-West, South East, North-West and North- East. The regional offices are supported by REF NL’s delivery team. This team is centrally organized in Amsterdam and is structured in squads. REF NL is considered to be the principal Dutch real estate lender, and our real estate knowledge is appreciated throughout the real estate investor market.
The Purpose of REF NL is:
To be the best digitalized real estate finance bank with excellent and efficient work processes and a flawless execution.
You will be part of the Downstream Reporting Squad (DRS) focusing on enabling to provide reports upon trusted and accurate REF NL data. You work in hybrid mode with your base in Amsterdam.
Role and responsibilities
Within the REF NL Delivery team your key responsibilities are to:
- draft user, business and IT requirements together with IT developers and business
- align with the relevant stakeholders in and outside REF NL
- work closely together within the Squad, which exists of multi-disciplinary members, existing of CJEs, Developers, Data Scientists and Data Analysts
- to design, develop, test the deployment of the product
- support the initiative to explain our REF NL data to the data users (e.g. Finance and Credit Risk) in the ING Data Lake in close cooperation with business & IT.
How to succeed
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and someone who is always a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
As a Customer Journey Expert, you recognize yourself in the following:
- You possess strong data analysis capabilities.
- You have ambition, willingness to learn, take responsibility.
- You have expertise of describing user and business requirements and translating this into the IT requirements. Business knowledge of Real Estate Finance is a pre.
- You have knowledge of documenting change requests and raising incidents.
- Knowledge of BW development, SAP Business Warehouse (BW Netweaver 7.5), SAP CML, FI and CMS modules is a pre
- You have strong influencing skills and a result-driven/ persistent can-do and proactive mentality.
- You have experience in project management.
- You have an understanding of the data management principles.
- You have a Bachelor’s degree or an equivalent work level.
- You are a team player: we expect you to provide valuable contribution to collective goals both regarding concrete deliverables and teamwork as such.
- You are fluent in English and clear communicator. Fluent Dutch is a pre.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
- 25-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- 8% Holiday payment
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Other facts
About ING
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
What you'll do
- Key responsibilities include drafting user, business, and IT requirements in collaboration with developers and aligning with stakeholders inside and outside Real Estate Finance NL (REF NL). The role involves working closely within a multi-disciplinary Squad to design, develop, test, and deploy products, while also supporting the explanation of REF NL data to data users.
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