At ING, we’re redefining everyday banking by making it simpler, more personal, and more relevant for our customers. Within our Mortgage Tribe, we’re responsible for the end‑to‑end performance of mortgages — balancing growth, profitability, and customer experience.

We’re looking for a Mortgage Pricing Manager (internally known as Customer Journey Expert – Mortgage Pricing) to join our Pricing & Profitability team. In this role, you’ll use data and insight to support mortgage pricing strategy, improve portfolio performance, and shape customer outcomes across the home loan journey.

What you’ll do
 

• Support mortgage pricing strategies across fixed and variable products
• Own home loan rate changes end‑to‑end, continually improving the rate‑change process and journey
• Deliver pricing analysis, reporting and forecasting to support commercial decision‑making
• Partner with Finance, Treasury and other stakeholders to balance growth, margin and ROE outcomes
• Analyse portfolio and market trends to identify opportunities to improve profitability and retention
• Prepare pricing papers and recommendations for senior stakeholders and governance forums

What we’re looking for

• Excellent analytical capability with the ability to translate data into clear, actionable insights
• 5+ years’ experience in pricing, analytics, portfolio or commercial roles, ideally in financial services
• Experience working with mortgage or retail banking products and pricing levers
• Proven ability to influence stakeholders and work cross‑functionally
• Excellent written and verbal communication, including senior‑level presentations
• A proactive, detail‑oriented mindset suited to a fast‑paced, competitive environment

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact: Skye Griffiths on [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close 3 February 2026

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