Residential Manager

Job Title: House Manager / Residential Manager

Department: Residential Services

Reports To: Program Director, Residential Services Director, or Area Manager

FLSA Status: Exempt, Salaried

Location: Great Falls Montana

Position Summary

The House Manager / Residential Manager oversees the daily operations of a group home or supervised apartment serving adults with developmental disabilities. This position ensures compliance with Montana Developmental Disabilities Program (DDP) and Medicaid regulations, supervises direct care staff, and maintains a safe, supportive, and person-centered environment for all residents.

Essential Duties and Responsibilities

• Oversee daily operations of the residence in accordance with Montana DDP and Medicaid guidelines.
• Supervise, schedule, and support direct care staff (e.g., Residential Counselors, Direct Support Professionals) to ensure high-quality, person-centered service delivery.
• Ensure implementation of Individualized Service Plans (ISPs) and compliance with all regulatory and organizational standards.
• Monitor residents’ health, safety, and well-being; coordinate medical appointments, medication administration, and emergency responses.
• Maintain accurate records, including staff schedules, resident documentation, incident reports, and medication logs, as required by Montana DDP.
• Conduct regular home inspections to ensure a safe, clean, and welcoming environment.
• Provide training, coaching, and performance evaluations for staff in accordance with Montana DDP requirements.
• Serve as a liaison between residents, families, case managers, and interdisciplinary team members.
• Participate in on-call rotation and respond to emergencies as needed.
• Attend team meetings, participate in quality assurance activities, and pursue professional development opportunities.

 Minimum Qualifications

Education:

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in human services, social work, psychology, or a related field preferred.

Experience:

• At least two years of supervisory experience in residential or human services settings preferred.
• Experience working with individuals with developmental disabilities required.

Certifications and Licenses

• Valid Montana driver’s license (if transporting residents).
• CPR and First Aid certification (must be obtained within six months of hire).
• Completion of all Montana DDP-mandated training prior to providing unsupervised services.

Physical and Other Job Requirements

• Ability to lift up to 50 pounds and assist with transfers or mobility as needed.
• Ability to stand, walk, bend, and perform physical tasks for extended periods.
• Ability to work flexible hours, including evenings, weekends, holidays, and on-call as needed.
• Ability to pass Montana DDP-required criminal background checks and exclusion screenings.
• Reliable transportation.

Reporting Relationships

• Reports to: Program Director, Residential Services Director, or Area Manager (depending on organizational structure).
• Direct reports: Residential Counselors, Direct Support Professionals, and other group home staff.

Essential Functions and Performance Expectations

• Ensure high-quality, person-centered care and support for all residents.
• Supervise, train, and evaluate staff to maintain compliance and promote professional growth.
• Maintain accurate and timely documentation for residents and staff.
• Uphold confidentiality and comply with HIPAA and Montana DDP regulations.
• Respond appropriately to emergencies and follow all safety protocols.