About this role
Company Description
Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive work environment where creativity and collaboration thrive. We have a presence in 19 countries and more than 28,000 employees worldwide.
If you are looking for a dynamic, innovative and technological company, Inetum is the place for you! Come be part of Inetum!
Job Description
As an Application Production Support, you will play a key role in managing incidents, service requests, and infrastructure maintenance activities within a 24/7 production support environment. You will work collaboratively in a shift-based team to ensure service quality and availability.
Key Responsibilities
- Handle incidents, service requests, and infrastructure maintenance tasks
- Review and create application support knowledge articles
- Ensure production deliverables align with standards and best practices
- Support batch processing and resolve production incidents
- Analyze system logs to identify infrastructure and application issues
- Monitor services, manage alerts, and contribute to continuous improvement initiatives
Qualifications
- 3+ years of experience in IT infrastructure and application support
- Strong hands-on experience with Linux and Windows Server Administration
- Knowledge of Middleware technologies (e.g., WAS, Tomcat)
- Proficiency in UNIX shell scripting, PowerShell, or Python for automation
- Basic knowledge of Autosys (job creation and modification)
- Strong understanding of batch processing and scheduling tools
- Familiarity with CI/CD tools and ITIL practices
- Good communication skills in English (oral & written)
Additional Information
- PL/SQL experience
- Ability to create and maintain technical documentation
- Strong analytical and problem-solving mindset
- Hybrid work model in Lisbon
Other facts
About Inetum
Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.
🏅 Top Employer Europe 2025
What you'll do
- The Application Support role involves managing incidents, service requests, and infrastructure maintenance in a 24/7 production environment. The position requires collaboration within a shift-based team to ensure service quality and availability.
Ready to join Inetum?
Take the next step in your career journey