Tier 2 Help Desk
full-time•Camp Hill
About this role
Position Summary:
We are seeking a motivated and technically skilled individual to join our IT team as a Tier 2 Help Desk Technician / Junior Systems Administrator. This hybrid role is ideal for someone with strong troubleshooting skills and a desire to grow into systems administration. You’ll act as an escalation point for Tier 1 support and assist in managing servers, infrastructure, and critical IT systems.
Essential Duties and Responsibilities:
- Respond to escalated technical support tickets via phone, email, or service desk platform.
- Troubleshoot and resolve moderately complex hardware, software, and network issues.
- Assist with onboarding/offboarding processes, including account provisioning and equipment setup.
- Provide support for applications including Microsoft 365, remote access tools, and business-critical software.
- Document solutions and contribute to the IT knowledge base.
- Assist with server maintenance, patch management, and routine infrastructure tasks.
- Monitor system performance and resolve minor alerts or escalate to senior admins.
- Perform user account administration in Active Directory, Exchange, and other systems.
- Assist with backup verification and disaster recovery testing.
- Participate in IT projects such as deployments, upgrades, and migrations.
Qualifications:
- 3+ years in an IT support role, with exposure to Tier 2 responsibilities.
- Proficiency in Windows desktop and server environments.
- Experience with Active Directory, Microsoft 365, and basic networking concepts.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Experience with ticketing systems (preferred).
- Exposure to virtualization platforms (VMware, Hyper-V), Group Policy, or scripting (PowerShell).
- Familiarity with ITIL practices and SLA adherence (preferred).
(Reasonable accommodations will be made for otherwise qualified individuals with a disability.)
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Other facts
Tech stack
Troubleshooting,Technical Support,Microsoft 365,Active Directory,Networking,Documentation,Server Maintenance,Patch Management,Infrastructure,User Account Administration,Backup Verification,Disaster Recovery,IT Projects,Analytical Skills,Problem-Solving,Communication
About Industrial Service Solutions - PARENT
What you'll do
- The Tier 2 Help Desk Technician will respond to escalated technical support tickets and troubleshoot moderately complex issues. They will also assist with server maintenance and participate in IT projects.
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Frequently Asked Questions
What does a Tier 2 Help Desk do at Industrial Service Solutions - PARENT?
As a Tier 2 Help Desk at Industrial Service Solutions - PARENT, you will: the Tier 2 Help Desk Technician will respond to escalated technical support tickets and troubleshoot moderately complex issues. They will also assist with server maintenance and participate in IT projects..
Why join Industrial Service Solutions - PARENT as a Tier 2 Help Desk?
Industrial Service Solutions - PARENT is an innovative company offering exciting career opportunities. The Tier 2 Help Desk position is a great chance to make an impact and grow your career.
Is the Tier 2 Help Desk position at Industrial Service Solutions - PARENT remote?
The Tier 2 Help Desk position at Industrial Service Solutions - PARENT is based in Camp Hill, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Tier 2 Help Desk position at Industrial Service Solutions - PARENT?
You can apply for the Tier 2 Help Desk position at Industrial Service Solutions - PARENT directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Industrial Service Solutions - PARENT on their website.