Summary
Location
United States
Type
full-time
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About this role
About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Position Summary
The Senior ERP Analyst is responsible for the administration, support, optimization, and continuous improvement of the organization’s Enterprise Resource Planning (ERP) system, with a primary focus on Infor SyteLine V10.x in a manufacturing environment. This role works closely with cross-functional business partners including operations, supply chain, finance, and IT to ensure the ERP system supports manufacturing processes, data accuracy, and overall business efficiency.
This is a hands-on role focused on system support, troubleshooting, reporting, integrations, and process improvement. The Sr. ERP Analyst ensures system stability while driving enhancements that align ERP functionality with evolving manufacturing and business needs.
Responsibilities:
- Provide daily functional and technical support for the ERP system, including troubleshooting, root cause analysis, and issue resolution.
- Configure and maintain ERP system settings, user roles, permissions, and security to ensure appropriate access and data integrity.
- Assist with system maintenance, upgrades, patches, and configuration changes with minimal disruption to operations.
- Support multi-site and multi-currency ERP environments.
- Support core manufacturing processes including production, inventory, procurement, order management, MRP, APS, and scheduling.
- Analyze manufacturing and business workflows and translate requirements into effective ERP configurations and solutions.
- Partner with operations, supply chain, finance, and other stakeholders to improve system usage, data quality, and process efficiency.
- Identify opportunities for automation, optimization, and system enhancements within a manufacturing context.
- Support ERP modifications, enhancements, and fixes by working with business stakeholders, software developers, and vendors to clarify requirements, validate functionality, and assist with deployment and post-go-live support.
- Participate in ERP integrations, system upgrades, and broader platform modernization initiatives in coordination with internal teams and vendors.
- Assist with ERP reporting and analytics using SQL, SSRS, Data Views, and Infor reporting tools.
- Ensure data accuracy and consistency through monitoring, validation, and corrective actions.
- Develop and maintain system documentation, work instructions, and end-user guides.
- Provide targeted training and ongoing support to ERP end-users.
- Utilize helpdesk or ticketing systems to track and resolve issues and enhancement requests.
Qualifications
Required
- Demonstrated expertise with Infor SyteLine, with a minimum of five years of experience supporting end-users on Infor SyteLine based solutions.
- Solid understanding of manufacturing and accounting principles.
- Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent practical experience; background in computer science or software engineering is a plus.
- Ability to meticulously test, document, and convey system changes and modifications with the end-user in mind.
- Exceptional written and verbal communication skills, capable of explaining technical requirements to software developers and translating technical details into clear, user-friendly instructions for end-users.
- Must be detail-oriented with strong analytical and critical thinking skills, able to meet deadlines consistently.
Preferred
- Proficiency in SQL, including stored procedures, views, triggers, and MS T-SQL.
- Experience supporting complex multi-site and multi-currency ERP environments.
- Experience with MRP, APS, and production scheduling.
- Familiarity with manufacturing-related tools such as Lake Companies Doc-Trak, Infor Factory Track, and Seagull Scientific BarTender.
- Experience with Tier 1 ERP platforms such as SAP, Oracle, Oracle NetSuite, or Microsoft Dynamics.
- Exposure to Segregation of Duties (SoD) concepts within ERP systems.
- Familiarity with SOX-related ERP controls.
- Experience with helpdesk and ticketing systems is desirable.
Location
The position is fully remote with up to 15% travel required to IEM facilities or conferences.
Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Other facts
About Industrial Electric Manufacturing
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of electrical distribution equipment and integrated power systems in the U.S. For over half a century, IEM has delivered customer-specific solutions to meet the ever changing power requirements of growth industries in North America. At IEM, tradition and technology still drive innovation. An experienced engineering staff and one of the most flexible design and manufacturing systems in the industry set IEM apart from standard product manufacturers.
What you'll do
- The Senior ERP Analyst is responsible for the administration, support, optimization, and continuous improvement of the ERP system, focusing on Infor SyteLine V10.x. This role involves troubleshooting, reporting, integrations, and process improvement to ensure system stability and alignment with business needs.
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