Position Summary

The Network Administrator is responsible for the day-to-day administration, support, and troubleshooting of IEM’s enterprise network infrastructure. This role serves as the first line of support for network-related incidents and break/fix issues, assisting the Network Engineering team with operational tasks, maintenance, and escalations.

The position requires hands-on experience supporting Fortinet technologies, LAN, WAN, and wireless networks across multiple sites, with the ability to diagnose issues, restore service quickly, and follow established network standards and procedures.

Key Responsibilities

• Act as first-line support for network-related incidents, outages, and break/fix issues.


• Monitor network health and performance, responding to alerts and service disruptions.


• Troubleshoot and resolve LAN, WAN, and wireless connectivity issues.


• Support and maintain Fortinet firewalls, switches, and wireless access points.


• Assist with configuration changes, firmware updates, and routine maintenance tasks.


• Escalate complex issues to Network Engineers as appropriate, providing clear documentation and diagnostics.


• Assist in maintaining accurate documentation of network configurations, changes, and procedures.


• Follow security best practices and change management processes for all network activities.


• Collaborate with IT infrastructure, security, and operations teams to resolve issues efficiently.

Supervision of Personnel

This position does not have any supervisory responsibilities.

Qualifications

Required

• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.


• 5+ years of experience in network administration or network support roles.


• Hands-on experience supporting Fortinet technologies (firewalls, switches, wireless).


• Experience troubleshooting LAN, WAN, and wireless network environments.


• Solid understanding of enterprise wireless networking concepts and support.


• Experience with network monitoring and ticketing systems.


• Strong troubleshooting, problem-solving, and documentation skills.


• Ability to work independently on incidents while following escalation procedures.


• Strong communication skills with both technical and non-technical stakeholders.


• Willingness to learn new technologies and stay current with emerging network technologies


• Demonstrated ability to be a reliable, collaborative teammate who supports peers, communicates effectively, and contributes positively to the network team’s success.


• Demonstrated willingness to learn new technologies, processes, and best practices, and to continuously improve technical skills

Preferred

• Certifications: CCNA, nseX, CompTIA Network+


• Experience with ServiceNow and Jira ticketing systems


• Experience supporting multi-site enterprise networks.


• Familiarity with basic cloud networking concepts (Azure or similar).


• Experience working in a manufacturing or industrial environment.

Location

• The position is fully remote, but may require up to 10% travel to IEM facilities, supplier sites, compliance audits or conferences. Qualified candidates must be willing to work normal business hours that align with the Pacific Time zone.