Summary
Location
United States
Type
full-time
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About this role
About IEM
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.
Position Summary
The Director, Regional IT Support, is responsible for leading all regional IT operations and site support functions across IEM’s manufacturing, engineering, and corporate locations. This role owns onsite IT support, regional execution, and local service delivery while ensuring alignment with centrally governed infrastructure standards and service management processes.
As IEM continues to expand across North America, this role serves as the executive owner of regional IT operations, ensuring that all sites are supported by reliable, secure, and responsive technology services.
The Director partners closely with Infrastructure Operations, Service Desk & ITSM, Infrastructure Architecture, Security, and Business Leadership to ensure site operations are fully enabled and operationally resilient.
Key Responsibilities
Regional IT Operations & Site Enablement
- Provide executive leadership for all regional IT support and site operations
- Own onsite IT services across all manufacturing, engineering, and corporate locations
- Ensure consistent site uptime, service delivery, and user experience
- Lead regional IT managers, site leads, and field support teams
- Serve as the senior IT partner to regional and plant leadership
Service Delivery & Operational Accountability
- Own regional service delivery performance and escalation management
- Ensure site-level adherence to enterprise ITSM processes and standards
- Drive consistent support models across all regions
- Ensure local execution aligns with enterprise architecture and security standards
- Lead operational readiness for site expansions, relocations, and consolidations
Infrastructure & Platform Enablement
- Partner with Infrastructure Operations on onsite infrastructure needs
- Support the deployment and operations of network, server, and platform services at regional sites
- Ensure site environments meet reliability, security, and compliance requirements
- Support manufacturing, engineering, and plant floor technology environments
Incident Response & Business Continuity
- Own regional incident response and site-level crisis management
- Lead local outage response and recovery efforts
- Partner with Infrastructure Operations on root cause remediation
- Ensure site participation in disaster recovery and business continuity planning
Cross-Functional Collaboration
- Partner with Service Desk & ITSM on service intake, escalation, and performance
- Partner with Infrastructure Architecture on site design standards and future-state planning
- Partner with Security on site security controls and compliance
- Partner with Finance and Business Partners on site investment planning
Leadership & Organizational Development
- Build and lead a high-performing regional IT support organization
- Develop regional IT leaders and future site IT managers
- Establish a culture of accountability, customer focus, and operational excellence
- Drive continuous improvement across site operations and support models
Supervisory Responsibilities
This position provides direct leadership to regional IT managers, site leads, and onsite IT support teams and serves as the enterprise owner for all regional IT operations.
The Director owns site execution and regional delivery but does not own core infrastructure platforms or architecture standards.
Qualifications Required
Experience
- 10+ years of IT operations or regional IT support experience
- 5+ years leading regional or multi-site IT organizations
- Proven experience operating in manufacturing, industrial, or operationally critical environments
- Experience supporting plant floor, engineering, and corporate technology environments
- Strong background in onsite and field IT operations
Professional Expertise
- Regional IT operations and service delivery leadership
- Site infrastructure and plant technology support
- Incident response and crisis management
- Vendor and onsite partner management
Leadership
- Demonstrated executive-level communication and stakeholder engagement
- Strong operational discipline and accountability
- Proven ability to lead distributed, multi-site IT teams
- Strong customer service and business partnership mindset
Preferred
- Bachelor’s degree in Information Technology, Engineering, or related field
- Experience supporting mergers, acquisitions, and site integrations
- ITIL or similar operational framework experience
- Experience operating in highly regulated or safety-critical environments
Job Location
This position is remote with periodic travel to manufacturing and regional sites. Travel is expected up to 25% for site visits, executive reviews, and operational initiatives.
Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
Recruiting Scams
Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
Non-Discrimination Statement
IEM does not discriminate against any applicant based on any characteristic protected by law.
Privacy
Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Other facts
About Industrial Electric Manufacturing
Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of electrical distribution equipment and integrated power systems in the U.S. For over half a century, IEM has delivered customer-specific solutions to meet the ever changing power requirements of growth industries in North America. At IEM, tradition and technology still drive innovation. An experienced engineering staff and one of the most flexible design and manufacturing systems in the industry set IEM apart from standard product manufacturers.
What you'll do
- The Director, Regional IT Support is responsible for leading all regional IT operations and site support functions across IEM’s locations. This includes ensuring reliable, secure, and responsive technology services while partnering with various teams to enable operational resilience.
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