About this role
Senior System Analyst
Department: Product Management Department
Employment Type: Full Time
Location: Cyprus
Description
Key Responsibilities
- Analyse and improve support processes (driver verification, 1st line, incident management)
- Collect and document requirements, translate them into system specs and user stories
- Design and optimize automation flows, SLAs, and escalation rules
- Work with engineers, product managers, and support teams to deliver effective solutions
- Track KPIs and ensure automation delivers measurable impact
Skills, Knowledge and Expertise
- 3 years as Business/System Analyst or similar
- Experience with support or incident management systems
- Strong process mapping, requirement analysis, and documentation skills
- Good technical understanding of integrations (APIs, workflows)
- Strong communication and stakeholder management
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexbile schedule
- Relocation package offered for candidates from other regions
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
Other facts
About inDrive
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
For more information visit www.inDrive.com
What you'll do
- The Senior System Analyst will analyze and improve support processes, collect and document requirements, and design automation flows. Collaboration with engineers and product teams is essential to deliver effective solutions and track KPIs.
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