About this role
Senior Driver Operations Specialist
Department: Expansion team
Employment Type: Full Time
Location: Kazakhstan
Description
Responsibilities
- Lead local driver operations, including recruitment, onboarding, and performance tracking.
- Hire, onboard, and train local supervisors and agents.
- Monitor key driver metrics and identify areas for improvement.
- Manage day to day operational processes: incentives, payouts, guard program, recruitment flows, agency coordination.
- Prepare and maintain daily/weekly dashboards and reports.
- Communicate directly with drivers and via CRM campaigns.
- Coordinate external partners: freelance recruiters, marketing agencies, suppliers.
- Ensure compliance with data handling standards, including sensitive/personal information.
- Support and drive local launch and scaling activities across multiple cities/regions.
Qualifications
- 2–3 years of hands-on experience in operations, ideally in ride-hailing or similar high-paced industries.
- Strong analytical skills and experience working with data (BigQuery, Google Sheets/Excel – formulas, filters, pivot tables, charts).
- Solid understanding of key operational KPIs and ability to interpret trends.
- Proactive mindset, ability to spot bottlenecks and propose practical solutions.
- Experience conducting interviews, onboarding new hires, and training teams.
- Strong multitasking and project management skills; ability to work across parallel workstreams.
- Self-starter with a structured approach to checklists and process execution.
- Excellent verbal and written communication skills, including clear reporting and driver-facing communication.
- Experience managing external vendors and freelancers is a plus.
- Attention to detail, especially when handling numbers and sensitive data.
- Fluency in English.
Conditions & Benefits
- Health insurance with oncology coverage and life insurance included.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services, including psychological, financial, and legal support.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
- Fitness club membership discount.
Other facts
About inDrive
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
For more information visit www.inDrive.com
What you'll do
- Lead local driver operations, including recruitment, onboarding, and performance tracking. Manage day-to-day operational processes and support local launch and scaling activities across multiple cities/regions.
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