About this role
Regional Driver Operations Team Leader
Department: Market Operations & Supply
Employment Type: Full Time
Location: Angola
Description
Key Responsibilities
- Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
- Manage KPIs: Have a comprehensive understanding of funnel efficiency from installation to creating successful orders for drivers, monitor main territory KPIs and design action plan to improve them.
- Implement Motivational Programs: Execute motivational initiatives and training programs to improve agent performance, share feedback.
- Support Activation and Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate and reactivate drivers effectively.
- Monitor Calls Quality and Scripts: Oversee call scripts, assess their effectiveness, and ensure high-quality interactions with users, test different hypothesis.
- Drive team: Conduct training sessions to equip agents with the skills needed for user acquisition and activation, keep them motivated.
- Execute City Launches: Travel to new city launches within the country to organize on-the-ground recruitment efforts.
Qualifications
- 5+ years expertise of working with Africa region
- 2-3+ years experience in business. operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
- Strong understanding of the sales funnel and how it applies to user acquisition.
- Advanced English proficiency: Both written and verbal communication skills are required.
- Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs.
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
- Knowledge of local transportation regulations and market trends would be a plus.
Conditions & Benefits
- Health insurance.
- Hybrid work mode.
- All necessary work equipment.
Other facts
About inDrive
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
For more information visit www.inDrive.com
What you'll do
- The Regional Driver Operations Team Leader will organize driver engagement processes and manage key performance indicators to improve driver recruitment and retention. They will also implement motivational programs and oversee call quality to ensure effective interactions with users.
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