About this role
Product Analyst — Trust&Safety
Department: Analytics Department
Employment Type: Full Time
Location: Kazakhstan
Description
Key Responsibilities
- Analyze user behavior related to trust and safety incidents, including reports, blocks, fraud, and abuse
- Identify weak points in the safety funnel and support development of prevention, detection, and resolution mechanisms
- Evaluate the impact of product and policy changes on user safety and platform integrity
- Design and analyze A/B tests for safety features, verification flows, and enforcement mechanisms
- Collaborate with product, legal, operations, and risk teams to align data insights with compliance and safety goals
- Build dashboards and monitoring tools to track key safety metrics across user journeys
- Investigate spikes in incidents or false positives and recommend corrective actions
- Document metric definitions, safety experiments, and analytical approaches in the knowledge base
Skills, Knowledge and Expertise
- 3 years’ experience in product analytics, risk analytics, or a similar domain
- Strong SQL skills and experience working with large and sensitive datasets
- Proficiency in Python or R for data analysis, modeling, and automation
- Understanding of safety-related product flows such as verification, moderation, and abuse prevention
- Experience with A/B testing and evaluation of complex multistep funnels
- Ability to communicate findings to cross-functional teams, including legal and risk
- Familiarity with BI tools such as Tableau, Redash, or similar platforms
- Structured thinking and a strong problem-solving mindset
Conditions
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexible schedule
- Relocation package offered for candidates from other regions
- Access to professional counseling services, including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
Other facts
About inDrive
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
For more information visit www.inDrive.com
What you'll do
- The Product Analyst will analyze user behavior related to trust and safety incidents and identify weak points in the safety funnel. They will also collaborate with various teams to align data insights with compliance and safety goals.
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