Director of PMO & Operations
full-time•London
About this role
Director of PMO & Operations
Department: Growth Operations
Employment Type: Full Time
Location: United Kingdom
Description
We are looking for a Director of PMO & Operations who will support the Chief Ride-Hailing Officer as a strategic partner by driving business planning, leading the Market Operations PMO, managing risk and operational efficiency, overseeing OPEX budgets, and streamlining the Procurement-to-Pay process to ensure alignment, transparency, and execution excellence across the Ride-Hailing division.
Key Responsibilities
1. Chief Ride-Hailing Officer (CRHO) support in a Chief of Staff capacity:
- Leading and improving RH Business Rhythm to analyze key metrics and KPIs, oversee the execution of strategy and related initiatives, and identify areas for improvement
- Tracking progress on the CRHO’s team commitments arising from key meetings with the CEO and cross-functional leadership
- Organising critical business events (RH Town Halls, RH Summit, team strategic sessions) in collaboration with the comms team and facilitate preparation of materials from the RH team
- Managing Risk Operations function, ensuring risk calculation, mitigation plan ownership, seamless coordination and operational excellence
- Designing and implementing operational processes to support efficiency
- Acting as a trusted advisor and execution partner to the CRHO
2. Business planning orchestration:
- Setting up and orchestrating a holistic business planning process linked to the financial planning process and aligned with other corporate processes across the company
- Organising and facilitating reviews of P&L, business plans and priorities by the CRHO (in collaboration with the finance team)
- Facilitating cascading of the company’s goals to RH division
- Ensuring transparency and alignment of goals / objectives across different organizational levels
3. Leading Market Operations PMO office:
- Setting up expectations for roles and responsibilities within RH Market Operations in partnership with the Senior Director of Market Operations & Supply
- Setting up a clear accountability system for regional teams within RH Market Operations, including clear KPIs, their measurement and regular goals tracking
- Codifying and improving current business processes, leading the development of process guidelines and execution playbooks for RH Market Operations (in partnership with the Senior Director of Market Operations & Supply)
- Creating mechanisms for regular alignment and joint decision-making between RH HQ, RH Market Operations and cross-functions on strategy, local strategic priorities, portfolio of initiatives and resourcing required for effective execution
4. OPEX Budget Holder:
- Managing operational expenses (OPEX) within the approved budget framework
- Controlling expenditures, optimizing costs, and ensuring efficient resource utilization
- Collaborating with the finance team for budget planning, approval, and adjustments
- Preparing financial reports, analyzing budget performance, and forecasting future expenditures
5. P2P (Procurement to Pay) Holder for Growth:
- Managing the end-to-end procurement-to-pay process to support the company’s growth strategy
- Ensuring smooth coordination with internal teams and external partners for timely and efficient procurement operations
- Driving process improvements in P2P, enhancing transparency, and optimizing procurement efficiency
Skills, Knowledge & Expertise
- 7+ years of experience in business management, project management, operations, or a Chief of Staff role within ride-hailing, technology, consumer, or industrial sectors
- Consulting background with a focus on business processes or experience in scale-ups is a plus
- Demonstrated success in project coordination, with proven ability to manage stakeholders and lead cross-functional teams across multiple departments
- Strong understanding of budgeting, financial and business planning, and performance tracking
- Track record of analyzing and streamlining business processes to improve efficiency
- Strong strategic and analytical thinking skills, capable of balancing big-picture vision with hands-on execution
- Comfortable working in fast-paced, ambiguous environments and balancing multiple priorities simultaneously
- Exceptional communication skills, both written and verbal, in English and Russian
Job Benefits
- Health insurance with oncology coverage and life insurance included in Cyprus
- Hybrid or remote work mode
- Access to professional counseling services, including psychological, financial, and legal support
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
- Fitness club membership discount
Other facts
Tech stack
Business Management,Project Management,Operations,Chief of Staff,Stakeholder Management,Cross-Functional Leadership,Budgeting,Financial Planning,Performance Tracking,Business Process Improvement,Strategic Thinking,Analytical Skills,Communication Skills,Risk Management,Procurement,Efficiency Optimization
About inDrive
inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
For more information visit www.inDrive.com
Team size: 1,001-5,000 employees
Website: http://www.inDrive.com
LinkedIn: Visit
Industry: IT Services and IT Consulting
What you'll do
- The Director of PMO & Operations will support the Chief Ride-Hailing Officer by driving business planning, managing risk, and overseeing operational efficiency. This role includes leading the Market Operations PMO and ensuring alignment across the Ride-Hailing division.
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Frequently Asked Questions
What does a Director of PMO & Operations do at inDrive?
As a Director of PMO & Operations at inDrive, you will: the Director of PMO & Operations will support the Chief Ride-Hailing Officer by driving business planning, managing risk, and overseeing operational efficiency. This role includes leading the Market Operations PMO and ensuring alignment across the Ride-Hailing division..
Why join inDrive as a Director of PMO & Operations?
inDrive is a leading IT Services and IT Consulting company.
Is the Director of PMO & Operations position at inDrive remote?
The Director of PMO & Operations position at inDrive is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of PMO & Operations position at inDrive?
You can apply for the Director of PMO & Operations position at inDrive directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about inDrive on their website.