IP
Principal Product Designer
full-time•Ohio
About this role
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Clarus is a pioneering pet health technology company on a mission to transform the future of pet healthcare. We are dynamic entrepreneurs improving pet health by providing trusted and transparent information across the entire pet health landscape. Join us in shaping a smarter, healthier future for pets everywhere.
Role Overview
We’re hiring our first Principal Product Designer to own product UX and UI end‑to‑end across our AI-powered claims automation platform. This is a deeply hands‑on IC role that also serves as a player-coach. You’ll personally ship complex workflows, mentor two contract designers, and partner with an external agency on brand applications. You’ll establish our research practice, design system, and design ops, and be the principal design voice for product strategy.
What you’ll do
Craft & systems
Establish and lead end‑to‑end product design processes
Design and own UX for multiple SaaS products
Create our first design system and scale it across all products.
Translate brand foundations from our agency into product‑ready patterns
Develop and lead user research to gather quantifiable, actionable insights
Establish key metrics from research to drive UX strategy
Leadership & collaboration
Mentor and direct two contract designers; review work, set quality bars, and guide priorities.
Partner with product, engineering, and data to align on problem framing, requirements, and sequencing
Collaborate with our external agency on brand system, marketing surfaces, and cohesive product storytelling.
Establish user research operations
Set up design ops that scale with the team.
Drive UX strategy and alignment across the organization
What you’ll bring
Must‑have
8-10+ years in product/UX design; at least 3 in senior/staff/principal IC roles owning complex workflows.
Experience mentoring contractors or leading small design pods as a player-coach
Expertise in workflow/enterprise SaaS design (B2B/B2B2C), driving clarity in high‑ambiguity problem spaces.
Experience with user research and rapid prototyping
Strong systems thinking, can design for multi‑stakeholder journeys
Proven track record building design systems and research practices from zero‑to‑one.
Excellent communication; executive‑ready reasoning; strong collaboration with PM/Eng/Data.
Tools: Figma, FigJam; analytics such as Pendo.
Nice‑to‑have
Experience in pet health, insurance, insurtech, or fintech startups
Experience creating designs for regulated industries
Content design experience
Experience working with external agencies
#LI-DNI
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
What you'll do
- The Principal Product Designer will own product UX and UI end-to-end across the AI-powered claims automation platform. This role involves crafting design processes, mentoring designers, and establishing user research practices.
About Independence Pet Group
Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
Ready to join Independence Pet Group?
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Frequently Asked Questions
What does a Principal Product Designer do at Independence Pet Group?
As a Principal Product Designer at Independence Pet Group, you will: the Principal Product Designer will own product UX and UI end-to-end across the AI-powered claims automation platform. This role involves crafting design processes, mentoring designers, and establishing user research practices..
Is the Principal Product Designer position at Independence Pet Group remote?
The Principal Product Designer position at Independence Pet Group is based in Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Principal Product Designer position at Independence Pet Group?
You can apply for the Principal Product Designer position at Independence Pet Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.