Imperial Dade is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Dade Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Responsibilities: 

• Maintaining and improving the company's inventory situation by analyzing inventory status, trends and fill rates to determine which products are selling and which are not through the maintenance of lost/back order reports.
• Recommend inventory allocation to the correct accounts and regions.
• Performing extensive research on a wide range of inventory-related reports, from previous inventory reports to national purchasing trends.
• Liaise with the warehouse to ensure stock transfers are completed and product discrepancies are addressed.
• Provide inventory reports, discrepancies, and other statistical data to Customers, Sales and within the Corporate Services team.
• Report inventory statistics to Internal Stakeholders and highlight improvement opportunities.
• Coordinate with Internal Stakeholders to resolve discrepancies between inventory and revenue by taking proactive measures to minimize Dead and Excess stock and expired stock. 
• Create and maintain Inventory databases and systems for accurate inventory management.
• Generate custom reports for Internal and External stakeholders.
• Interface with internal and external customers and communicate data / reporting as required.
• Other related duties, special projects and responsibilities as assigned.

Qualifications:

• Minimum 2 years Customer Service skills required.
• Minimum 2 years of experience in a Business Support role / Business Analytics/Logistics/Inventory Management.
• Post secondary education - Business Administration Diploma/Certificate or equivalent business experience. 
• Strong interpersonal skills both written and verbal in English. Bilingual French is an asset.
• Demonstrate effective time management and decision making; ability to manage multiple tasks/projects simultaneously and meet deadlines.
• Central liaison between multiple business segments, and ensure accuracy and complete information flow.
• Ability to work independently and part of a team.
• Proficient in using Microsoft Office Suite, with Advanced knowledge of Excel: pivot tables, calculations. 
• Exposure to Customer Relationship Management Applications such as Salesforce, Order Fulfillment and Tracking Systems. 
• Strong level of business acumen and customer programs an asset.

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team.  As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance, and a generous Paid Time Off Package. 

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact [email protected].