This role requires strong attention to detail, effective communication with healthcare providers and lienholders, and the ability to manage multiple deadlines while ensuring accuracy and compliance with HIPAA and legal requirements.

Responsibilities:

• Request and obtain medical records and bills from healthcare providers

• Send Letters of Representation (LOR) and HIPAA authorizations

• Track requests and follow up to ensure timely receipt

• Review records and bills for accuracy, completeness, and relevance to DOI

• Request missing or corrected documentation as needed

• Upload and organize records in the case management system

• Maintain accurate medical records and billing database

• Request, review, and verify third-party liens (TPLs)

• Communicate with lienholders and document correspondence

• Assist with lien resolution prior to case closure

Qualifications:

• High school diploma or equivalent required

• Previous experience in a law firm, medical office, or medical records department preferred

• Strong organizational skills with high attention to detail and accuracy

• Ability to manage multiple deadlines and prioritize tasks effectively

• Proficiency with case management systems and basic office software