Front Office Assistant
full-time•Kissimmee
About this role
Description
We are excited to announce an opening for a Front Office Assistant. As a Front Office Assistant, you will be responsible for providing excellent customer service while welcoming patients to the clinic, answering patient calls, providing referral status, confirming insurance information, and maintaining the doctor's and ancillary services schedules. This role is perfect for someone empathetic, charismatic, and professional.
Front Office Assistants also offer exceptional support to our doctors and other staff by assisting in all aspects of the medical office. Are you a natural leader with a welcoming demeanor and a desire to help others? Read on!
Key Responsibilities:
- Manage incoming and outgoing phone calls with a friendly and professional attitude.
- Schedule appointments for Providers and ancillary services.
- Maintain patient lobby clean and organized.
- Greet patients and check them in or out.
- Verify medical insurance and collect copayments and balances.
- Record messages that are complete, meaningful, and logged with the correct spelling.
- Provide referral status to patients and specialist offices.
- Manage incoming and outgoing medical records.
Requirements
- High School Diploma (GED) or Equivalent
- Electronic Medical Records (EMR) Experience - 1 year (EClinicalWorks - Preferred)
- Required language: English & Spanish.
- Effective interpersonal relationships and customer service skills
- Good organizational and time management skills
- Excellent Verbal and Written communication skills
- Availability to work Monday through Friday between 8:30 a.m. to 5:30 p.m.
About IMA Medical Group:
IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.
What We Offer:
- Health, Dental, and Vision Insurance
- 401(K) Retirement Plan
- Voluntary Short & Long-Term Disability
- Employer-Paid Life Insurance
- Accrued Paid Time Off, Floating Holidays, and Paid Major Holidays
- Employee Assistance Program (EAP)
How to Apply:
ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.
IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.
IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.
What you'll do
- The Front Office Assistant will manage phone calls, schedule appointments, greet patients, verify insurance, and maintain medical records. This role requires providing excellent customer service and supporting doctors and staff in the medical office.
About IMA Medical Group
IMA Medical Group has been providing patient-centered primary care and wellness services to seniors since 2010, focusing on improving patient outcomes. With 17 clinics across Central Florida, over 70 physicians, physician assistants, and nurse practitioners provide comprehensive medical services to nearly 23,000 Medicare members in partnership with most leading Medicare health plans.
As a trusted primary care provider, we are dedicated to giving an exceptional patient experience to the senior community. We are committed to delivering compassionate, personalized care to each individual who walks through our doors. Our goal is to make every interaction positive, ensuring patient well-being is our priority.
Umbrella of Excellence: Turning Ordinary into Extraordinary
Our culture of excellence is built on five core values, the 5Ps: Persistence, Promptness, Process, Personalization, and Productivity. These principles ensure that both our team members and the patients we serve feel truly special and valued, exceeding expectations and treating them like family.
Empowering Our Team to Thrive
We celebrate a supportive corporate culture that encourages growth, innovation, and teamwork. We are committed to creating an environment where every team member can contribute and succeed. Our leadership team fosters collaboration and inclusivity, continually building a culture where everyone feels like they belong.
Ready to join IMA Medical Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Front Office Assistant do at IMA Medical Group?
As a Front Office Assistant at IMA Medical Group, you will: the Front Office Assistant will manage phone calls, schedule appointments, greet patients, verify insurance, and maintain medical records. This role requires providing excellent customer service and supporting doctors and staff in the medical office..
Is the Front Office Assistant position at IMA Medical Group remote?
The Front Office Assistant position at IMA Medical Group is based in Kissimmee, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Office Assistant position at IMA Medical Group?
You can apply for the Front Office Assistant position at IMA Medical Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.