Care Navigator
full-time•Kissimmee
About this role
Description
We are excited to announce an opening for a Care Navigator. As a Care Navigator, you will be responsible for educating new members of IMA Medical Group programs and services that support complex conditions, such as, but not limited to, urgent and same-day appointments, 24/7 on-call providers, Diabetes Care Team program, in-house services, and labs. This role is at the clinic and serves as an extension of the Care Management team, and is responsible for providing patient education and navigation of programs and services during new member onboarding within the first 90 days of membership.
Key Responsibilities
- Responsible for managing a caseload of new members within their first 90 days of membership for all IMA Medical Group clinics.
- Responsible for handling a high volume of both inbound and outbound calls.
- Conduct an initial welcome call to new members within IMA Medical group and provide a brief introduction to the programs and services offered to help support their healthcare needs and prevent unnecessary hospital and emergency room visits.
- Responsible for conducting follow-up calls after the member’s first new patient appointment to reconcile medications, review orders, review referrals and any needs the patient has. Assist patients with any needs they have and ensure they understand the “Just Come In” philosophy of IMA Medical Group.
- Responsible for conducting additional calls to review the policies of IMA Medical Group including IMA Patient responsibilities and code of conduct, No Show and Late Arrival policies.
- Educate and direct new patients to utilize the appropriate urgent care services provided by IMA Medical Group and reduce unnecessary emergency room and inpatient admissions.
- Complete the hospital/ER follow-up visit appointment scheduling and transition of care for new patients who visit the hospital or Emergency Room.
- Coordinate with the clinic Office Manager, Assistant Office Manager, or Care Manager to schedule provider appointments as needed.
- Direct calls to the appropriate staff, department lead, or external community and health plan resources as needed to assist all new members with any concerns, issues, or support with healthcare-related inquiries.
- Document all interactions in the patient’s electronic medical record and new patient spreadsheet.
- Performs other related job duties as assigned by management.
Requirements
Required
- High school diploma or General Education Degree (GED)
- 3-5 years of primary care clinic experience as a Medical Assistant
- Proficient knowledge of medical terminology
- Effective interpersonal skills
- Excellent phone skills and exceptional customer service.
- Bilingual in English and Spanish
Preferred
- Experience with eClinicalWorks, electronic health record
- Prior knowledge of the phone contact system
- Previous experience educating patients
- Prior knowledge of SharePoint and the Microsoft Suite of products
- Experience communicating in Microsoft Teams
About IMA Medical Group
IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.
What We Offer
- A welcoming and inclusive work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
- Health, Dental, and Vision Insurance
- 401(K) Retirement Plan with Matching
- Voluntary Short & Long-Term Disability
- Employer-Paid Life Insurance
- Paid Time Off, Floating Holidays, and Paid Major Holidays
- Employee Assistance Program (EAP)
How to Apply
ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.
IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.
IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.
What you'll do
- The Care Navigator is responsible for managing a caseload of new members and providing education on healthcare programs and services. This includes conducting welcome and follow-up calls, scheduling appointments, and ensuring patients understand their healthcare options.
About IMA Medical Group
IMA Medical Group has been providing patient-centered primary care and wellness services to seniors since 2010, focusing on improving patient outcomes. With 17 clinics across Central Florida, over 70 physicians, physician assistants, and nurse practitioners provide comprehensive medical services to nearly 23,000 Medicare members in partnership with most leading Medicare health plans.
As a trusted primary care provider, we are dedicated to giving an exceptional patient experience to the senior community. We are committed to delivering compassionate, personalized care to each individual who walks through our doors. Our goal is to make every interaction positive, ensuring patient well-being is our priority.
Umbrella of Excellence: Turning Ordinary into Extraordinary
Our culture of excellence is built on five core values, the 5Ps: Persistence, Promptness, Process, Personalization, and Productivity. These principles ensure that both our team members and the patients we serve feel truly special and valued, exceeding expectations and treating them like family.
Empowering Our Team to Thrive
We celebrate a supportive corporate culture that encourages growth, innovation, and teamwork. We are committed to creating an environment where every team member can contribute and succeed. Our leadership team fosters collaboration and inclusivity, continually building a culture where everyone feels like they belong.
Ready to join IMA Medical Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Care Navigator do at IMA Medical Group?
As a Care Navigator at IMA Medical Group, you will: the Care Navigator is responsible for managing a caseload of new members and providing education on healthcare programs and services. This includes conducting welcome and follow-up calls, scheduling appointments, and ensuring patients understand their healthcare options..
Is the Care Navigator position at IMA Medical Group remote?
The Care Navigator position at IMA Medical Group is based in Kissimmee, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Care Navigator position at IMA Medical Group?
You can apply for the Care Navigator position at IMA Medical Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.