Role: IT Specialist

Reports to:  Director, New Delhi

Location: E-10, Hauz Khas Market, Block E, Hauz Khas, New Delhi

Reporting to the Director, New Delhi, this role provides in-person IT support to ILSC’s New Delhi school, and in line with the Company’s global Technology infrastructure.

Key Responsibilities

Systems & Network Administration

• Install, configure, and maintain computer systems and networks.
• Monitor system performance to ensure stability, security, and optimal uptime.
• Perform regular system updates, patches, and backups.
• Proactively respond to and resolve network and system outages.
• Follow standard guidelines for installing and configuring new equipment and peripherals, including hardware refresh cycles and staff moves.

Technical Support & Troubleshooting

• Provide technical support to staff, resolving hardware, software, and connectivity issues.
• Research solutions using manuals, online resources, and vendor support when needed.
• Train staff on new technologies, tools, and best practices.
• Identify recurring issues and recommend long-term solutions.

Cybersecurity & Access Management

• Support and maintain cybersecurity measures, including firewalls, antivirus tools, and data protection protocols.
• Manage user accounts, permissions, and access controls, including onboarding and offboarding.
• Administer Windows Active Directory, Exchange/Outlook accounts, and related identity services.

Vendor & Global Team Coordination

• Collaborate with vendors and service providers for IT solutions, support, and in-warranty hardware replacement.
• Serve as the primary liaison with the Global Technology team during major incidents, upgrades, or scheduled downtime.
• Build and maintain positive working relationships with internal and external partners.

Documentation & Process Improvement

• Create, maintain, and improve IT documentation, including policies, procedures, and troubleshooting guides.
• Think creatively to improve processes, implement new technologies, and develop innovative solutions.
• Contribute to a team-oriented environment with initiative and collaboration.
• Perform other duties as assigned.

Qualifications & Experience

Education & Certifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications such as A+, MCSE, N+, or equivalent experience are an asset.
• Proven experience as an IT Specialist, System Administrator, or similar role.

Technical Skills

• Experience with Microsoft Windows 10–11, Windows Server 2012 R2–2019, and Microsoft Office 2013/2019/365.
• Experience with Microsoft 365 environments.
• Proficiency with enterprise networking infrastructure, including firewalls, switches, access points, and VPN tunnels.
• Knowledge of Microsoft infrastructure technologies such as Exchange, Exchange Online, ADFS, DNS, DHCP, and antispam tools.
• Experience with media streaming devices and systems.

Professional Skills

• Excellent problem-solving, communication, and customer service abilities.
• Ability to prioritize tasks and recognize when issues may impact service delivery.
• Strong relationship-building skills with a focus on customer satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in written and spoken English.

Contact Information:  

While we thank all applicants, only those who are shortlisted will be contacted. 

About ILSC, ELS, Greystone College & Greystone Institute 

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. 

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.   

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs. 

Our Core Values 

PASSION: To enrich & transform people’s lives  

INNOVATION: To evolve through creativity & diversity.

RESPECT: To treat everyone with compassion & dignity. 

COLLABORATION: To build community & achieve more together. 

INTEGRITY: To act responsibly & ethically in everything we do. 

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.