What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Senior Bioinformatics Support Scientist plays a critical role in enabling customer success for advanced genomic data analysis solutions. This position focuses on supporting the implementation and optimization of cloud-based tertiary analysis platforms, high-performance secondary analysis pipelines, and complex workflows such as cross-platform comparisons, verifications and variant interpretation. The role combines technical expertise with consultative engagement to ensure seamless adoption of informatics workflows in clinical and research environments.

In this role, you will collaborate with leading institutions across the United States and Canada to help implement and innovate with industry-leading genomic analysis platforms. You will develop deep scientific and technical knowledge of these platforms and leverage that expertise to help customers scale their ability to interpret genomic data while building strong, long-term relationships. The successful candidate will act as a trusted advisor, helping clients achieve accurate and efficient genomic data workflows.

If you are passionate about advancing the future of genomics, thrive in a dynamic, collaborative environment, and bring exceptional communication and technical expertise, we invite you to join us.

Responsibilities:

• Implementation & Workflow Design: Develop deep scientific and technical knowledge of genomic analysis products with a focus on tertiary analysis. Lead onboarding, configuration and integration of advanced bioinformatics platforms.

• Complex Escalation Management: Collaborate with technical support and development teams to troubleshoot and resolve complex genomic analysis challenges. Resolve high-severity issues related to data analysis discrepancies, variant calling accuracy and comparisons.

• Training & Services: Deliver advanced training sessions for customers and internal teams on genomic data analysis tools and best practices. Provide professional services on data flow and analysis solutions. Connect customer requirements with platform functionality to streamline analysis workflows.

• Cross-Functional Collaboration: Provide actionable feedback to product management and development teams to enhance usability and features of products. Participate in productization discussions for new platform features. Serve as a subject matter expert for bioinformatics software solutions.

• Pre-Sales Consultation: Support commercial teams in technical evaluations, workflow discussions, and proof-of-concept engagements for bioinformatics solutions.

Requirements:

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

• 5+ years in bioinformatics or genomics, with demonstrated expertise in next-generation sequencing (NGS) data analysis.

• Education: Degree in Bioinformatics, Molecular Biology, Computational Biology, or related field; advanced degree preferred.

• Strong knowledge of NGS workflows, secondary and tertiary analysis pipelines, and variant interpretation methodologies.

• Proficiency in scripting languages and Linux environments; experience with cloud computing platforms strongly preferred.

• Familiarity with clinical reporting standards for genomic data.

• Exceptional troubleshooting, communication, and stakeholder management skills.

• Ability to manage complex technical challenges under pressure.

• Prior experience supporting cloud-based bioinformatics platforms and oncology or rare disease workflows preferred.

• Oncology or Genetic clinical applications and reporting experience preferred (ABMGG/ABGC certification is a plus).

• Understanding of multi-omics approaches (e.g., integration of genomics, transcriptomics, proteomics) is a plus.

• Travel: Up to 20% for customer site visits, troubleshooting, and training.

The estimated base salary range for the Sr. Field Bioinformatics Support Scientist role based in the United States of America is: $107,700 - $161,500. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.