What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Please submit your resume in English. English fluency is a requirement for the position.

The Senior Customer Data Support Specialist is responsible for the creation and maintenance of Customer & Contact master data in alignment with governance standards to support and enable global business partners and processes. This a global role responsible for improving data reusability, accessibility and quality using Illumina’s Master Data Governance (MDG) tool, SAP and Salesforce (SFDC) platform. The Customer Data Support Specialist will monitor and maintain data quality and take corrective actions when necessary to ensure completeness, accuracy and on time delivery of the customer records and customer hierarchies.

This position is based in Sao Paulo, Brazil and is responsible for supporting functions such as Sales, Service & Support, Customer Care, Credit and Tax in an efficient and timely manner.

Responsibilities:

• Review, validate, and action requests for customer master creation and data changes from business partners (e.g., new account creation, account hierarchies, contacts, etc.); Communicate clearly with requestors
• Independently conduct root cause identification and analysis on moderate to complex requests and clearly communicate findings/actions for stakeholders
• Recognize patterns across various requests and feedback received from business; Take initiative to consult with relevant stakeholders to implement processes and governance best practices
• Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to conform customer accounts to data quality policies and governed attributes
• Identify opportunities for efficiency and act to implement/document them clearly; Share learnings with team members to improve global team's execution
• Support other Customer Relationship Management (CRM) Data Quality & Governance activities as it relates to commercial data (Growth, Cleansing and Enrichment)
• Work collaboratively when required with fellow Customer Data team members to complete work
• Prepare and maintain work instruction and SOP documentation
• Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies
• Support UAT testing for ERP and CRM system enhancements

Qualifications:

• Typically requires Bachelor’s degree or equivalent in marketing, business or other related fields.
• Typically requires 5+ years of relevant CRM and transactional processing experience. SAP HANA S4, Fiori, and Salesforce experience, preferred
• Strong attention to detail and commitment to deliver quality work in a timely manner
• Strong understanding of the interaction between data attributes and business processes
• Curiosity to investigate patterns, understand root causes, and support findings through data/analysis
• Strong English written and verbal communication skills
• Experience working directly with global stakeholders. Experience working with US customers preferred
• Demonstrated ability to quickly adapt to shifting business needs while upholding critical focus on data quality standards and monitoring
• Ability to multi-task and flex working styles between team settings and independent work
• Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skills
• Must be fluent in English

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.