Summary
Location
Sweden
Type
full-time
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About this role
Field Service Engineer 2, Sweden (Remote/Field Based) 1-Year FTC
Closing date - Thursday 1st January 2026
As a Field Service Engineer (FSE) at Illumina you are responsible for providing the on-site service of Illumina equipment at our customer sites, this includes installations, as well as overseeing any necessary troubleshooting, servicing and repairs of complex equipment and systems. You will be working closely with customers within your territory, providing a dedicated service as well as liaising with your colleagues to provide timely onsite technical assistance.
Illumina customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.
This is a fixed term contract position for 12 months to be based in Sweden, the suitable candidate would preferably be based in the Uppsala area, or we could also consider applicants based in Stockholm, Gothenburg and Malmo. It is essential for the role to have a valid driving license within country and the the flexibility to travel up to 80%. Fluent English language skills are essential along with Swedish language.
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Responsibilities will include:
Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
Serve as a focal point for problem resolution assistance to subsidiary or distributor support
Install, upgrade, repair, and maintain instrument systems within defined territory
Provide technical support to staff, contractors and customers
Special assignments and administrative duties as directed by Field Service Manager or designate
Respond to service requests and ensure high levels of customer satisfaction
Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RMA Forms and Service Reports
Manage service parts inventory levels
Maintain up to date customer information, technical files and appropriate databases
Work in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
Maintain routine contact with existing customer base
Ability to drive and travel around Scotland, UK & Ireland, mainly Scotland as a key focus.
Role requirements:
Some relevant, field based engineering experience
Previous experience in the biotechnology/biomedical industry, or applicable military experience preferred
Demonstrable strong problem-solving skills
Excellent customer facing skills along with good technical abilities
Ability to work autonomously within a structured, remote team
Familiarity with field optical alignments, robotics, fluidics, electrical/electronics, and mechanical systems is advantageous
Previous experience within a fast-paced corporate environment is desirable
Valid in country driving license with the willingness to travel up to 80%
Fluent English language skills as well as fluent Swedish language
Qualification in Electrical / Electronic Engineering, Mechanical Engineering, Biosciences or similar
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
Other facts
About Illumina
At Illumina, our goal is to apply innovative technologies and revolutionary assays to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. These studies will help make the realization of personalized medicine possible. With such rapid advances in technology taking place, it is mission critical to have solutions that are not only innovative, but flexible, scalable, and complete with industry-leading support and service. As a global company that places high value on collaborative interactions, rapid delivery of solutions, and prioritizing the needs of its customers, we strive to meet this challenge. Illumina’s innovative, array-based solutions for DNA, RNA, and protein analysis serve as tools for disease research, drug development, and the development of molecular tests in the clinic.
What you'll do
- The Field Service Engineer is responsible for providing on-site service of Illumina equipment, including installations, troubleshooting, servicing, and repairs. The role involves working closely with customers and internal teams to ensure high levels of customer satisfaction.
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