Student Experience Leader - Sports Focus

Student Experience Leader 

The Company 

ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.  

For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.  

ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres, and student housing.

Overview of the Role & Team 

The Student Experience Leader supports both Student Experience Coordinator and Student Experience Manager in executing the Orientations, Welcome Fairs, Events, and Activities for ILAC Group students, as well as performs other tasks related to the department.

This is a part-time position with some weekends and evening shifts based on weekly needs. This position is based on campus (in-person), Downtown Toronto.

Responsibilities and Duties 

• Assists in the execution of the Orientation sessions (online and onsite).
• Greets and provide information to Students during the Welcome fairs (events for new students).
• Supports with the execution of the Welcome Fairs and other events.
• Communicates core values and academic expectations to students.
• Assisting prepping materials for events and activities.
• Address students’ questions and concerns online and on-site when needed.
• Provides detailed reports to the SE Manager and SE Coordinators.
• Supports SE Coordinators with Events and Activities when needed.
• Supports with emails when necessary.
• Supports with hosting and presentation when necessary.
• Reports news and observations to SE Coordinators.
• Helps maintain a clean and welcoming environment
• Helps keep track of how many guests are seen throughout the day
• Hands out ILAC swags and prizes.
• Ensures cleanliness and adhere to control and security policies.
• Supports with activities related to Events to all ILAC Group.
• Assists in the execution of the ILAC Community online and on campus.
• Perform walking tours.
• Take pictures and videos of activities and events.
• Supervise YA students when necessary.

Requirements 

• Strong interest in sports and sport-related activities
• Physical ability to carry and set up equipment for events and activities
• Fluent in English (verbal and written) 
• 1+ years of experience in customer service. Preferable with students.
• An understanding of our product(s).
• Comfortable with presentations to a large audience (online and on-site).
• Fantastic communication skills and ability to support students of all ages and English levels.
• A creative spirit and a sense of humor are highly desirable.
• Genuinely friendly and loves to help people.
• Basic computer knowledge.
• Proactive, detail-oriented, organized, empathetic, positive, team-player, and self-motivated.
• Willing to work evenings and weekends.