Director- Operations
full-time•Navi Mumbai
About this role
Director Operations:
Who are we looking for? We are looking for candidates with US Healthcare experience and strong leadership skills for the Delivery Leader role.
Should be a Graduate with total 13+ years of experience of which minimum 8+ years experience should be in US Healthcare (Preferably on the provider side of business).
Experience is required in Prior Authorization.
Experience in leading & managing teams of 50+ people.
Experience in managing all aspects of the delivery function including operations management, P&L Management, Client Management and People Management is required.
Excellent verbal and written communication skills in English
Candidate with excellent aptitude, highly adaptable and willingness to learn
Open to Travel Domestic & International as applicable
M.B.A or Post Graduate qualification in Operations, Finance, Healthcare Management, International Business and General Management would be an added advantage.
Location: Navi Mumbai (Airoli)
US Healthcare experience is a must
Financials
● Own achieving profitability/ Operating Efficiency targets for account / assigned function(s)
● Ensure timely preparation and validation of monthly invoice
● Forecast IKS Revenue, Costs and Headcount for signed SOWs
● Manage the contract (including scope creep, support contract renewals).
Deliver to the SOW(s)
● Drive teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews
● Adherence to defined Quality norms & identify process issues impacting delivery or client business
● Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals)
● Embrace escalations and identified opportunities from clients / Client Services / or market leader. Run toward smoke as if you were literally on fire. Track smoke on a monthly basis. Fix the root cause of the issues
● Raise the bar of engagement & delivery to come across as a partner rather than a vendor
● Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth
● Manage VOC & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives.
Other facts
Tech stack
US Healthcare Experience,Leadership Skills,Prior Authorization,Operations Management,P&L Management,Client Management,People Management,Communication Skills,Adaptability,Team Management,Quality Norms Adherence,Customer Satisfaction,Process Improvement,Healthcare Expertise,Financial Forecasting,Contract Management
About IKS Health
Our mission is to enable efficient and sustainable delivery of excellent care. The IKS Care Enablement Platform enables us to deliver the chores of healthcare, across administrative, clinical, and operational burdens, enabling clinicians and staff to focus on their core purpose of delivering great care to their patients.
IKS Health creates transformative value in healthcare through a unique combination of cutting edge technology and dedicated experts that empowers clinicians to build healthier communities, and enables stronger, financially sustainable enterprises.
Our global team of 14,000, including 600+ technologists and 2,600+ clinical staff, enables 150,000 clinicians to rediscover the joy of medicine. IKS Health is the trusted partner for 900+ clients including the largest hospitals, health systems, and specialty groups across the United States.
Team size: 10,001+ employees
Website: https://ikshealth.com/
LinkedIn: Visit
Industry: Hospitals and Health Care
What you'll do
- The Director of Operations will manage all aspects of the delivery function, ensuring operational efficiency and client satisfaction. This includes achieving profitability targets, managing teams, and driving performance improvements.
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Frequently Asked Questions
What does a Director- Operations do at IKS Health?
As a Director- Operations at IKS Health, you will: the Director of Operations will manage all aspects of the delivery function, ensuring operational efficiency and client satisfaction. This includes achieving profitability targets, managing teams, and driving performance improvements..
Why join IKS Health as a Director- Operations?
IKS Health is a leading Hospitals and Health Care company.
Is the Director- Operations position at IKS Health remote?
The Director- Operations position at IKS Health is based in Navi Mumbai, Maharashtra, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director- Operations position at IKS Health?
You can apply for the Director- Operations position at IKS Health directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about IKS Health on their website.