Summary
About this role
Description
We are seeking a highly skilled and dynamic leader to serve as Director, Business Transformation. This role leads critical projects that drive business change and process improvement to advance enterprise strategy, deliver measurable outcomes, and build sustainable operating capabilities across the business.
The Director will lead execution of high-impact transformation programs, partnering closely with executives and cross-functional leaders to manage complex initiatives from conception to completion, ensuring alignment with strategic goals, and delivering measurable results. Success in this role will hinge on the ability to facilitate collaborative problem-solving sessions with cross-functional stakeholders. The candidate should be an experienced project manager who is adept in using approaches that foster systems thinking and cross-functional empathy, guiding both leaders and end users through the transformation process. Expertise leading enterprise-wide software transformation projects is highly preferred.
Reporting to the Senior Director, Business Transformation in ICF’s Business Transformation Office (BTO), this leader will support a portfolio of business transformation projects, contributing to the development of the transformation roadmap, managing a team of project coordinators, setting standards for execution excellence, and representing the portfolio in executive forums and steering committees.
Core Responsibilities
Delivery Excellence & Governance
Define project KPIs/OKRs and benefits realization plans; ensure targets are baselined, tracked, and met across the portfolio.
Establish decision rights and governance with executive sponsors, including stage gates and sponsor and steering committee cadence.
Set and enforce delivery standards, methods, and tools (e.g., hybrid Agile/Waterfall, human-centered design, data-people-process-technology, user acceptance testing, pause and reflect); curate playbooks and templates.
Run portfolio reviews, health checks, and risk/issue management; drive cross-program dependency and alignment.
Own budget management for the portfolio; track actuals vs. plan, forecast run-rate, and ensure ROI.
Sustainability & Outcomes
Define sustainability plans for each transformation project, including ownership, operating model updates, process controls, training, and knowledge transfer.
Ensure transitions from transformation project to business-as-usual are governed with clear SLAs, metrics, and handoffs; prevent benefit erosion.
Partner with the BTO’s Change Management team and leaders in business operations and back-office functional teams to embed changes into policies, roles, incentives, and systems.
Support the development of the rolling 5-year transformation roadmap; align initiatives to enterprise strategy, capacity, and funding constraints.
People Leadership & Management
Build and lead a high-performing team of project coordinators; provide coaching, career development, and succession planning.
Support resource forecasting, workforce planning, and vendor/partner augmentation to meet portfolio demand.
Foster a culture of accountability, psychological safety, and continuous improvement.
Qualifications
Basic Qualifications
12+ years of progressive experience in business transformation, strategy execution, or enterprise-wide program delivery;
2+ years people management experience.
Preferred Qualifications
Certifications such as PMP/PgMP, Agile (SAFe/CSM), Prosci, Lean Six Sigma (Black Belt).
Professional Skills:
Proven track record leading multi-year, cross-functional transformation projects with quantified benefits and KPI attainment.
Expertise in portfolio governance, benefits realization, KPI/OKR design, and executive stakeholder management.
Hands-on experience with delivery toolsets (e.g., Microsoft Project/Planner, Power BI, Azure DevOps/Jira, Mural/Miro, Teams).
Skilled in applying AI tools for process automation, predictive analytics, and workflow optimization to accelerate transformation outcomes.
Experience in diversified, matrixed organizations (public sector or commercial).
Experience successfully leading enterprise-wide software transformation initiatives.
Leadership Competencies
Strategic thinking and systems orientation; able to simplify complexity and set direction.
Data-driven decision making; comfortable with dashboards, KPIs, and advanced analytics.
Executive presence and communication; able to influence at C-suite level.
Track record of attracting, developing, and retaining high performers.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$158,132.00 - $268,824.00Reston, VA (VA30)Other facts
About IIIIIIUS
What you'll do
- The Director will lead high-impact transformation programs and manage complex initiatives from conception to completion. Responsibilities include defining project KPIs, establishing governance, and ensuring successful transitions to business-as-usual.
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