Role Purpose

Assisting Senior Area Technology Manager, SWA with the Design, Review & Implementation of the technology requirements for the new hotel openings and conversions. Additionally, project manages the product deployment and enterprise rollouts in the SWA hotels.

Key Accountabilities

• Manages technology infrastructure standards compliance in the hotels.
• Manages technology & information security metrics compliance in the hotels.
• Manages guest internet experience in the hotels by ensuring the IHG Connect standards are adhered to.
• Owns NHOP activities to deliver the new hotel openings and conversions on brand, on time, and on budget.
• Owns Engagement with the hotel IT manager’s community on a monthly basis.
• Owns technical support and guidance to the hotels related to the IHG standardized systems/policies.
• Maintain, update, and cascade the technology SOP’s & best practices to the hotels.
• Analyse the hotel technology recurring issues and provide timely solutions by consulting all the stakeholders.
• Develop and conduct presentations/training related to P&T updates.
• Ensure the hotel-based technology team understands the IHG vision/roadmap for the P&T products.
• Provide escalation support in managing and maintaining the office technology equipment in the offices.
• Provides support escalation to the hotel-related technology matters, ensuring timely resolution (where applicable) and solutions for the company’s managed hotels.
• Owns IHG global products transition into the operating hotels.
• Owns and delivers hotel technology lifecycle refresh (CAPEX) projects.
• Owns, channels, and voices hotel technology leadership team feedback towards the TFS team.
• Owns key vendor engagement for the Business Unit / Regional initiatives, including escalation management.

Critical Expertise, Experience and Educational Attainment Required

Educational Attainment:

• Bachelor Degree in Computer or Equivalent

Critical Expertise & Experience:

• Experience in hotel opening and conversion projects.

• Experience in managing a team of remote workers.

• Minimum 5 years of hotel technology operation knowledge.

• Minimum 3-5 years of progressive practical experience within a large enterprise in a similar capacity.

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.