About this role
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
WHAT’S THE JOB?
The night auditor carries out the duties of a guest service agent overnight whilst accurately and efficiently completing the auditing and balancing of guest and outlet accounts during the hours of 11pm – 7am.
YOUR DAY TO DAY
- Assist front office personnel in check in and check out during the night shift
- Ensures that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system
- Ensures that all checkout bills are done efficiently, correctly and timely
- Ensures all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe
- Prepares revenue journal (early bird) correctly
- Posts all daily room charges to guest ledger and ensures that all are correct
- Revenue journal (early bird) must be balanced with rooms sales recapitulation done by Night Manager (room revenue and occupancy)
- Summarizes all officer checks to be signed by the Finance Manager
- Settles all credit cards and balances
- Summarizes all adjustments or rebates to be signed by the Finance Manager and/or General Manager
- Reconciles guest ledger in daily basis and reconciles the total to the Front Office
WHAT WE NEED FROM YOU
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proven communication skills across, phone, email & face to face style interactions
- Proficient in the use of Microsoft Office and PMS
- Proactive approach, with strong drive for team results and a track record of achievement
- Problem solving and organizational abilities
- Flexible work approach
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Other facts
About IHG
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
What you'll do
- The night auditor performs guest service duties overnight while auditing and balancing guest and outlet accounts. Responsibilities include assisting with check-ins and check-outs, ensuring accurate billing, and reconciling accounts.
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