About this role
Duties and Responsibilities
As GSA (Spa Reception), I will assume full responsibility for the efficient operation in the following:
- Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
- Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.
- Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
- Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.
- Ensure retail is offered appropriately to the guests and retail area is set up as per standards.
- Answer the telephone and email communications.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of GSA (Spa Reception), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
Fluent in English; I understand that additional languages are preferred.
Applicants must have the legal right to work in Greece at the time of application
The above is intended to provide an overview of the role and responsibilities for a Guest Service Attendant at Six Senses Spa Crete. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Spa Crete is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Other facts
About IHG
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
What you'll do
- The GSA (Spa Reception) is responsible for the efficient operation of the spa reception, including managing guest bookings and ensuring cleanliness. The role also involves offering retail products and maintaining service standards.
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