At IHG Hotels & Resorts, we believe exceptional guest experiences start the moment a guest arrives — and often before that. The Front Office is the heartbeat of the hotel, setting the tone for every stay. We are now inviting internal applications for the role of Assistant Front Office Manager, an exciting opportunity for an experienced Front Office professional ready to grow into a broader leadership role.

This position supports the Front Office Manager/ Rooms Division Manager in overseeing daily Front Office operations while maintaining the highest standards of guest service, operational efficiency, and team engagement. It is a key development role within the Rooms Division, offering exposure to leadership responsibilities, operational planning, and team development.

As Assistant Front Office Manager, you will play an active and visible leadership role within the Front Office, supporting smooth day-to-day operations and ensuring guests consistently receive a warm, professional, and personalised welcome.

You will assist in leading a multi-skilled team across reception, reservations, concierge, porter services, and PBX, while acting as a role model for IHG service behaviours, brand standards, and values.

Your responsibilities will include, but are not limited to:

• Supporting the Front Office Manager in the daily leadership and coordination of Front Office operations
• Acting as a hands-on leader during shifts, providing guidance, coaching, and support to team members
• Ensuring exceptional guest experiences by engaging with guests, building relationships, and proactively addressing needs and concerns
• Handling guest feedback and complaints professionally, ensuring timely resolution and effective service recovery
• Conducting regular Front Office inspections to ensure cleanliness, presentation, safety, and brand compliance
• Assisting with upselling, walk-in conversion, and other revenue enhancement initiatives at the front desk
• Supporting daily cash handling, shift reconciliation, and basic reporting requirements
• Assisting with rostering, attendance monitoring, and shift coverage planning
• Supporting training, onboarding, and ongoing development of Front Office team members
• Assisting with PBX operations and ensuring team members are trained in emergency and communication procedures
• Taking a leadership role during emergencies or crisis situations and acting as Manager on Duty when required
• Collaborating with Housekeeping, Engineering, Sales, and other departments to ensure a seamless guest journey

We are seeking an internal candidate who demonstrates strong operational knowledge, leadership potential, and a genuine passion for hospitality.

Essential requirements:

• Bachelor’s degree or equivalent qualification in Hotel Management, Business Administration, or relevant experience
• Minimum three (3) years’ experience in Front Office or Guest Services within a hotel environment
• Previous supervisory or acting management experience preferred
• Fluent in English (additional languages are an advantage)
• Pacific Island Country Experience highly regarded.
• Strong interpersonal, communication, and problem-solving skills
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment

Personal attributes:

• A strong commitment to guest service excellence
• Positive, hands-on leadership style
• High levels of professionalism, integrity, and accountability
• Willingness to learn, grow, and take on new responsibilities
• A team-focused mindset with the ability to motivate and support others

At IHG Hotels & Resorts, we invest in our people and support long-term career growth. In return for your passion and commitment, we offer:

• Competitive salary and benefits
• Full uniform provided
• Industry-leading employee room discounts across IHG Hotels & Resorts
• Access to world-class training and development programmes
• Career progression opportunities within the Rooms Division and the wider IHG network
• A supportive, inclusive, and collaborative work environment

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace — because we believe feeling well is essential to working well.

If you are an internal candidate looking to advance your career, strengthen your leadership capability, and make a meaningful impact on guest experiences, we encourage you to apply and take the next step with IHG Hotels & Resorts.