About this role
IDEXX is looking to add a technical support team member to our water customers in North America, Europe, Middle East and Africa. You will be responsible for providing technical support for all water instruments and products.
In the role of Technical Support Specialist – Water Team:
You will work on issues in a timely and empathetic manner through to closure to ensure that we provide the highest level of customer service. You will possess high quality customer facing experience.
You will spend time answering questions over the phone as well as e-mail.
You will have technical resources at your fingertips to help navigate complex situations.
You will log all information about cases in Salesforce.
You will liaise with customers, keeping them up to date with the progress of their instrument service events or product investigations
You will coordinate responses from product support team (R&D) to the customer
Where necessary, you will attend and report issues to weekly customer satisfaction meeting
What You Need to Succeed:
Customer facing experience (for example, customer service, technical support or sales experience).
Degree in a scientific field preferred(Biology).
You will possess reasoning and analytical skills to resolve issues.
You will have phone skills, with ability to establish rapport.
You have communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Location:
Candidates will be required to be on site 2 days a week(8 days a month) at our office in Scarborough, ME.
What you can expect from us:
Hourly rate of $26/hr + based on experience
Eligible for annual bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Other facts
About IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
What you'll do
- Provide technical support for water instruments and products, ensuring timely and empathetic resolution of customer issues. Liaise with customers and coordinate responses from the product support team.
Ready to join IDEXX?
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