About this role
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Location: Winnersh, UK
Work Model: On-site role, with the possibility of 1 day per week working from home after the successful completion of the trial/probation period
The Network & Systems Administrator Engineer provides hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners.
Key Missions
- Provide Level 1 and Level 2 IT support to end users at the Winnersh site, including incident resolution and request management
- Deliver day-to-day on-site IT support for office users, systems, and devices
- Install, configure, and maintain operating systems, applications, and hardware
- Manage desktop devices, printers, servers, and IT assets (hardware, software, licenses)
- Administer Active Directory, user access, and permissions in line with security policies
- Support and monitor server infrastructure, virtualization (VMware), and network systems
- Ensure system availability, security, backups, patching, and firmware updates
- Coordinate with external vendors and internal IT teams for issue resolution and IT projects
- Document procedures, provide user guidance, and support knowledge transfer
- Contribute to IT improvement initiatives and local/global IT projects
Profile & Other Information
Technical Skills
- Windows & Linux environments
- Active Directory & user management
- Virtualization (VMware)
- Networking fundamentals
- Hardware & software lifecycle management
- Firewall knowledge (advantage)
Soft Skills
- Strong problem-solving and troubleshooting skills
- Customer-focused mindset with a hands-on approach
- Clear communication and teamwork
- Good time management and ability to work autonomously
Experience & Education
- 2–5 years of relevant IT support or systems administration experience
- Professional IT qualification or equivalent practical experience
Security Requirement
- Baseline Security Clearance (or eligibility to obtain)
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Other facts
About IDEMIA
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
What you'll do
- The Network & Systems Administrator Engineer provides hands-on IT support and maintains the local IT infrastructure for the Winnersh office. This role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners.
Ready to join IDEMIA?
Take the next step in your career journey