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IDEMIA
Functional Support Analyst (SAP B1)
full-time•Noida

Summary

Location

Noida

Type

full-time

Company links

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About this role

 

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

 

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

 

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Interacts with end users and supports on simple issues and tasks and troubleshooting by following instructions
  • Escalates requests to the right technical team
  • Installs and monitors software and/or applications
  • Maintains IT Assets
  • Works within the supervision of an IT Lead or IT Manager

    • Profile & Other Information

     

    By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

     

    We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

     

    At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

     

    Visit our website to know more about the leader in Identity Technologies

    www.idemia.com

    Other facts

    Tech stack
    IT Support,SAP B1,Troubleshooting,Communication,Documentation,Installation,Maintenance,Security,Virtualization,Customer Satisfaction,IT Asset Management,Collaboration,End User Support,Technical Support,Compliance,Server Infrastructure

    About IDEMIA

    IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.

    IST is a division of IDEMIA Group.

    IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.

    Follow them here: https://www.linkedin.com/company/idemia-public-security/

    Team size: 10,001+ employees
    LinkedIn: Visit
    Industry: Software Development

    What you'll do

    • The Functional Support Analyst is responsible for addressing IT-related issues and ensuring customer satisfaction by solving Level 1 and Level 2 IT needs. This role involves managing IT assets, supporting installations, and coordinating with technical teams.

    Ready to join IDEMIA?

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    Frequently Asked Questions

    What does a Functional Support Analyst (SAP B1) do at IDEMIA?

    As a Functional Support Analyst (SAP B1) at IDEMIA, you will: the Functional Support Analyst is responsible for addressing IT-related issues and ensuring customer satisfaction by solving Level 1 and Level 2 IT needs. This role involves managing IT assets, supporting installations, and coordinating with technical teams..

    Why join IDEMIA as a Functional Support Analyst (SAP B1)?

    IDEMIA is a leading Software Development company.

    Is the Functional Support Analyst (SAP B1) position at IDEMIA remote?

    The Functional Support Analyst (SAP B1) position at IDEMIA is based in Noida, India. Contact the company through Clera for specific work arrangement details.

    How do I apply for the Functional Support Analyst (SAP B1) position at IDEMIA?

    You can apply for the Functional Support Analyst (SAP B1) position at IDEMIA directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about IDEMIA on their website.