Clera - Your AI talent agent
IDEMIA logo
IDEMIA
Experienced Technical Consultant
full-time•São Paulo

Summary

Location

São Paulo

Type

full-time

Company links

WebsiteLinkedInLinkedIn
Explore Jobs

About this role

Purpose

This role provides technical support and expertise to the sales team and customers.

Key Missions

  • Ensures to be the main contact point for technical topics between customers and IDEMIA
  • Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
  • Promotes IDEMIA products and services to customers
  • Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
  • Implements projects
  • Collects functional requirement specifications for applicable products with the customer
  • Manages the product selection process and ensures the right product is selected to match customer’s requirement
  • Participates in the project delivery and technical implementation
  • Coordinates final validation for applicable products with customers
  • Mainains a close relationship with technical counterpart of custome
  • Engages constantly in product specification reviews to upsell and influence the next product evolution
  • Assists in quality complaints from customer on delivered products through first level local troubleshooting
  • Supports quality team in the resolution of problem and coordinates response or communication to the customer
  • Promotes and implements standard and customized products for medium to large-size customers
  • Assists in troubleshooting and quality complaint resolution
  • Works independently with general supervision
  • May help and assist other team members

    • Profile & Other Information

    Other facts

    Tech stack
    Technical Support,Customer Relationship Management,Project Implementation,Product Specification,Troubleshooting,Sales Support,Quality Assurance,Product Promotion,Functional Requirements,Technical Expertise,Product Roadmap,Tender Responses,Proposal Preparation,Quality Complaint Resolution,Communication,Coordination

    About IDEMIA

    IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.

    IST is a division of IDEMIA Group.

    IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.

    Follow them here: https://www.linkedin.com/company/idemia-public-security/

    Team size: 10,001+ employees
    LinkedIn: Visit
    Industry: Software Development

    What you'll do

    • The role involves providing technical support and expertise to the sales team and customers, acting as the main contact point for technical topics. Responsibilities include understanding customer needs, promoting products, and managing the product selection process.

    Ready to join IDEMIA?

    Take the next step in your career journey

    Frequently Asked Questions

    What does a Experienced Technical Consultant do at IDEMIA?

    As a Experienced Technical Consultant at IDEMIA, you will: the role involves providing technical support and expertise to the sales team and customers, acting as the main contact point for technical topics. Responsibilities include understanding customer needs, promoting products, and managing the product selection process..

    Why join IDEMIA as a Experienced Technical Consultant?

    IDEMIA is a leading Software Development company.

    Is the Experienced Technical Consultant position at IDEMIA remote?

    The Experienced Technical Consultant position at IDEMIA is based in São Paulo, São Paulo, Brazil. Contact the company through Clera for specific work arrangement details.

    How do I apply for the Experienced Technical Consultant position at IDEMIA?

    You can apply for the Experienced Technical Consultant position at IDEMIA directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about IDEMIA on their website.